ADM Document Management Specialist

 GENERAL SUMMARY

As a Document Management Specialist, you will play a crucial role in ensuring the efficient triage, management and organization of leave, disability, and accommodation case documents.

 ESSENTIAL FUNCTIONS

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

The caregiver must be sufficiently fluent in the English language to satisfactorily perform the essential functions of the position. The degree of fluency required will vary depending upon the nature of the position.

Caregivers are expected to honor the Mission, Values, Vision and Promise and adhere to the Code of Conduct, policies and

standards of their organization.

For direct patient care roles: Performs and maintains currency of essential competencies as required by specific area of hire and populations served.

• Develop, implement, and support document management strategies and procedures to ensure efficient triage of documents received and needing to be reassigned or forwarded to other key departments.
• Collaborate with cross-functional teams to gather and organize documents, ensuring compliance and operational needs are met.
• Sorting and storing the unassigned documents to check if new case intake is required.
• Assisting the caregivers for missing documents over email/faxes.
• Conduct and participate in regular audits regarding compliance, accuracy of processes and meeting or exceeding key metrics as established by leadership.
• Support the training of colleagues on document management best practices.
• Collaborate with IT/IS teams to troubleshoot and resolve any document management issues and provide recommendations for systemic improvements.
• Ability to work independently and take initiative in problem-solving.

QUALIFICATIONS

EXPERIENCE

Required/Preferred

Minimum Experience

Details

Required

1-3 years

Human Resources or other documents administration experience

Preferred

1-3 years

Experience working with sensitive documentation, such as contracts or legally protected documentation

JOB SPECIFIC KNOWLEDGE, SKILLS, and ABILITIES

• Excellent organization and time management skills, with the ability to prioritize tasks and meet deadlines.
• High level of attention to detail and accuracy in document handling and processing
• Strong written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, ability to identify and resolve issues related to document management.