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Data Operations Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this Team contributing to the vision of Providence:

The Data Operations team are responsible in taking care of monitoring, triage, access provisioning, root cause analysis, collaboration with app team to fix issues, data ingestion, masking, code promotions, report validations, automate & day-to-day activities that contribute towards smooth production operations.

Team focuses on maintaining the efficiency of the production process and helps stakeholders make smart decisions.

What will you be responsible for?

The Senior Data Operations engineer will be working as part of the Data Operations team and provide L1 and L2 support across all production applications. He\she will be involved in daily monitoring of all production jobs, troubleshooting, and fixing recurring failures as per the documentation within the SLA timelines and will also be working with the respective stakeholders in troubleshooting new failures. 

What would your day look like?

  • Provide Level 1 and Level 2 support for the system within agreed service levels.
  • Monitor the production jobs, fix recurring failures, and maintain runbooks.
  • Work with the respective stakeholders in identifying root cause of new failures and fixing them.
  • Provide monthly report for ticket status.
  • Identify avenues of process improvements and automation and propose recommendations to the management.
  • Develop functional understanding of the applications and document the same.
  • Develop functional understanding of the applications.
  • Continuous evaluation of application health and performance optimization
  • Knowledge of Disaster recovery design and implementation
  • Monitor logs and perform log analytics.
  • Provide consulting services to solve operations engineering problems.
  • Develop Operational reports using reporting tool - Power BI
  • Ensure operations related activities are performed in compliance with company standards and regulations.
  • Initiate continuous process improvements to improve operational effectiveness.
  • Identify and implement cost optimization and reduction initiatives.
  • Provide technical support and guidance on operations validation, development, and implementation.
  • Provide engineering support to operations team in achieving business goals.
  • Support the start-up and integration of new operations projects.
  • Should be able to work on rotational escalation/ on-call responsibilities, shift model.        
  • Partner with Global Engineering teams on shared goals and focus on the outcomes with a collaborative mindset.
  • Should be able to work on rotational escalation/ on-call responsibilities, shift model. 

Who are we looking for?

•            Bachelor s/equivalent in Engineering

•            3-5 years of experience in Production support team, monitoring batch jobs and fixing failures and comfortable in working over shifts

•            Hands-on experience in SQL, Azure Cloud, Data Bricks, Data Lake, ADF, Control-M or any other scheduling tool.

•            Good to have experience in Reporting tools like Power BI, Tableau.

•            Strong critical thinking skills, and the ability to think on your feet

•            Ability to work independently, adapt quickly, and maintain a positive attitude

•            Experience in automating basic system level tasks using scripting languages.

•            Experience with ticketing system; Service Desk, Remedy, etc.

•            Understanding of SLAs and the importance of being within SLAs

•            Excellent verbal and written communication skills.

  • Healthcare domain knowledge preferred.

 

Providence’s vision to create ‘Health for a Better World’ aids us to promote individuality, diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunity regardless of race, religion or belief, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct.

EthicsPoint - Providence Health & Services

EthicsPoint - Providence Health & Services

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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