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IAM Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Service Engineer – IAM : Directory & Authentication Services

Focus: Operations, Support & Platform Stability

 

Role Summary

The Service Engineer is responsible for day-to-day operational excellence, monitoring, and support of directory and authentication services. This role ensures stability while growing into deeper engineering capability.

 

Key Responsibilities

Operational Support

  • Monitor identity services and respond to alerts and incidents.
  • Support authentication, MFA, and directory-related issues.
  • Execute standard changes and maintenance tasks.

Incident & Problem Management

  • Participate in incident response and root cause analysis.
  • Document runbooks, procedures, and operational knowledge.
  • Escalate systemic issues with strong technical context.

Platform Hygiene

  • Perform health checks, cleanup, and compliance tasks.
  • Support patching, upgrades, and lifecycle activities.

Automation Exposure

  • Execute automated workflows and gradually contribute improvements.
  • Learn identity engineering and security fundamentals.

 

Required Skills & Experience

  • 3–6 years in IAM or directory services operations
  • Foundational knowledge of:
    • Entra ID / Azure AD
    • Active Directory
    • MFA and authentication flows
  • Strong troubleshooting and documentation skills
  • Desire to grow into senior engineering roles

 

What Success Looks Like

  • Incidents are handled efficiently and professionally
  • Operational noise is reduced over time
  • Knowledge base and runbooks improve continuously
  • Clear growth path toward senior IAM engineering

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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