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Lead Collaboration Analyst

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Profile Background

The Lead Collaboration Analyst provides technical leadership and operational oversight for enterprise collaboration platforms, including Microsoft 365, Exchange, Azure AD, and related services. Help maintaining the service level agreements by using the tools provided, creates documentation / SOPs and ensures their governance in day to day working. The person shall be available by phone/IM/e-mail during normal working hours and by phone after-hours for critical issues.

What will you be responsible for?

  • Provide technical leadership and advanced support for Microsoft 365, Exchange (on-prem and online), Azure AD, and related collaboration platforms.
  • Oversee and guide incident, problem, and change management processes, ensuring resolution of complex issues and adherence to SLAs.
  • Manages server components, maintaining system performance and functionality.
  • Leads implementation of collaboration-related projects with high complexity.
  • Teaches, mentors, and guides collaboration analysts and engineers in the proper way to support/maintain the collaboration applications and systems/solutions.
  • Collects and analyzes system data to establish facts in order to determine the root cause.
  • Works with the Vendor such as Microsoft to troubleshoot the issues related to Vendor related products e.g. O35, Email, Azure AD etc and implement best practices.
  • Provides after-hours support for collaboration-related issues, as part of the on-call rotation.
  • Manage tickets via the tools provided such as ServiceNow.
  • Lead / Participates in system downtime processes and system upgrades.
  • Help maintain and organizing the SOPs for different functions.
  • Successfully assesses project risks, formulates mitigation plans, and delivers successful projects in a timely and cost-efficient manner.

Who are we looking for?

  • 5-8 years of progressive experience in supporting and administering Microsoft 365, Exchange, Windows Servers, Azure AD, teams and other collaboration tools in an enterprise environment.
  • Proven experience in leading complex troubleshooting efforts, driving incident resolution, and coordinating across multiple IT domains.
  • Strong understanding of identity and access management concepts, hybrid environments, and tenant management.
  • Hands-on experience with PowerShell scripting, automation, and identifying process improvement / automation opportunities within enterprise collaboration environments..
  • Familiarity with ServiceNow or equivalent ITSM platforms for ticket and change management.
  • Demonstrated experience in mentoring or leading technical teams.
  • Experience with Microsoft Project, and planning/managing execution of project-related tasks.
  • Experience with networking concepts & technologies including LAN/WAN technologies, network equipment, protocols & other communication systems.

Any certification in space of exchange / office 365, ITIL preferred

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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