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Lead Platform Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

We are seeking an experienced Senior Platform Engineer with strong expertise in Citrix NetScaler ADC/Load Balancer technologies. The successful candidate will be responsible for designing, implementing, managing, and optimizing highly available application delivery platforms across enterprise environments.This role requires hands-on experience with Citrix ADC load balancing, SSL offload, application security, traffic management, automation, troubleshooting, and platform engineering practices.Key ResponsibilitiesDesign, deploy, configure, and manage Citrix ADC/NetScaler appliances and virtual appliances.Implement load-balancing solutions using HTTP/HTTPS, TCP, SSL, DNS, GSLB, and other protocols.Configure and manage:Virtual servers and service groupsServer objects and monitorsContent switchingResponder and rewrite policiesSSL offload and certificate managementURL transformations and HTTP calloutsPersistence methods and traffic policiesGlobal Server Load Balancing (GSLB)High availability and disaster recoveryPerform Citrix ADC upgrades, patching, migrations, capacity planning, and lifecycle management.Troubleshoot complex application, network, performance, and connectivity issues across OSI layers.Monitor platform health, traffic patterns, latency, availability, and capacity.Collaborate with application, network, security, cloud, and infrastructure teams to onboard applications and resolve production issues.Define and maintain platform standards, implementation patterns, operational procedures, and technical documentation.Support incident, problem, and change management processes.Participate in on-call rotations and provide production support for critical applications.Automate repetitive operational tasks using PowerShell, Python, Ansible, Terraform, or Citrix Nitro API.Integrate Citrix ADC with monitoring, logging, alerting, ITSM, and security tools.Lead technical reviews, root-cause analysis, performance tuning, and continuous improvement initiatives.Ensure solutions comply with security, availability, resiliency, and governance requirements.Required QualificationsBachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.7+ years of experience in infrastructure, platform engineering, network engineering, or application delivery.5+ years of hands-on experience with Citrix NetScaler ADC/Load Balancer.Strong knowledge of Citrix ADC architecture, including:Load balancing and content switchingSSL bridging and SSL offloadResponder and rewrite policiesGSLB and DNSAuthentication and authorization policiesHigh availabilityCitrix ADC licensing and configuration managementExperience with Citrix ADC command-line interface, GUI, configuration files, and troubleshooting utilities.Strong understanding of TCP/IP, HTTP/HTTPS, DNS, TLS/SSL, certificates, routing, firewalls, NAT, and network security.Experience troubleshooting application delivery issues involving web servers, application servers, databases, and network infrastructure.Experience supporting highly available, business-critical production environments.Strong scripting or automation experience using PowerShell, Python, Bash, Ansible, Terraform, or REST APIs.Excellent documentation, communication, analytical, and problem-solving skills.Preferred QualificationsCitrix Certified Professional – Networking (CCP-N) or Citrix Certified Expert – Networking (CCE-N).Experience with Citrix ADC VPX, MPX, SDX, or cloud-based ADC deployments.Experience with Citrix ADM for centralized management, analytics, and orchestration.Experience with Azure, AWS, or Google Cloud networking and load-balancing services.Knowledge of Kubernetes ingress controllers, containers, service mesh, or microservices architectures.Experience with CI/CD pipelines and infrastructure-as-code practices.Familiarity with F5 BIG-IP, A10, HAProxy, NGINX, or equivalent application delivery technologies.Experience with observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, or similar platforms.Knowledge of ITIL, DevOps, SRE, or platform engineering methodologies.Experience with vulnerability remediation, security hardening, and compliance audits

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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