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Lead Service Engineer- Digital Workplace

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Title: Senior Automation Engineer – M365

Location: [Hyderabad] Job Type: [Full-time] Department: ESI Reports To: IT Manager

 

Job Summary:

We are seeking a highly skilled Senior Automation Engineer – M365 to design, implement, and manage automation solutions across the Microsoft 365 ecosystem. The ideal candidate will have expertise in PowerShell scripting, Power Automate and M365 administration, ensuring seamless automation, improved efficiency, and enhanced security. This role requires a proactive approach to identifying automation opportunities, optimizing workflows, and integrating M365 services while maintaining compliance and governance.

Key Responsibilities:

  • Design, develop, and maintain automation workflows using Power Automate, Logic Apps, and PowerShell.
  • Automate administrative tasks across M365 services, including Exchange Online, SharePoint Online and Teams.
  • Implement governance policies, security controls, and compliance measures in M365 automation.
  • Troubleshoot and resolve automation-related issues, optimizing performance and user experience.
  • Develop and maintain scripts for bulk operations, reporting, and monitoring within M365.
  • Collaborate with IT and business stakeholders to analyze requirements and design automation solutions.
  • Integrate M365 with third-party applications using APIs and connectors.
  • Ensure data integrity, access control, and best security practices within automation workflows.
  • Monitor automation service health, performance, and incident escalations.
  • Stay updated on M365 developments, new features, and automation best practices.
  • Provide training, documentation, and guidance on automation best practices to IT teams.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Extensive experience managing and automating M365 services in an enterprise environment.
  • Expertise in PowerShell scripting, Power Automate and automation frameworks.
  • Strong knowledge of M365 components, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
  • Experience working with Microsoft Graph API, REST APIs, and third-party integrations.
  • Deep understanding of security, compliance, and governance best practices in M365.
  • Ability to troubleshoot complex automation workflows and optimize performance.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication skills and ability to collaborate with cross-functional teams.

Preferred Qualifications:

  • Microsoft certifications such as MS-102: Microsoft 365 Administrator, or AZ-500: Microsoft Azure Security Technologies.
  • Background in ITIL practices and service management.
  • Experience in DevOps, CI/CD pipelines, and Infrastructure as Code (IaC) for automation.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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