Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization background

We are a group of professionals who work towards enabling decisions that improve patient and caregiver experience. Now, as we face a new frontier—a changing health care landscape - we are looking for pioneering and compassionate individuals to plan for the next century and who can work on re-imagining the future of care with cutting-edge technologies such as big data, machine learning, artificial intelligence, IoT, and blockchain that enhance patient outcomes and experiences and more importantly, drive a lasting social impact.


What will you be responsible for?

  • As Service Engineer you would be responsible for complete ownership of Own the service design maturity of the components from E2E perspective covering the DevOps, deployment pipelines, monitoring of production, resiliency, performance, high availability, and reliability
  • Maintaining the Infrastructure, Security, Patching, Compliance, Governance on the components of ownership.
  • Provide SE thought leadership from Service Design Maturity perspective into the platform roadmap, feature delivery, accountability for application architecture, Cloud design, Infrastructures development and end to end implementation.
  • Own the platform environments and identify opportunities to evolve towards ZDD, One Click Deploy, Security implementations and end to end automations to eliminate manual toil.
  • Participate in Conducting and Maintain periodic DR exercises for the Product and Platform and ensuring System Resiliency, HA and confidence in Product Stability in Production

What would your day look like?

  • Closely work with team on the delivery, roadmap execution while continuously looking to evolve the Service Maturity of the product.
  • Understand the business and define what is technically needed to meet strategic objectives and the day-to-day running of the service. This includes identification and innovation of new service capabilities that meets customer and security requirements.
  • Identify service improvements and develop and design tools that will streamline the service to improve end-user experiences and lower operating costs.
  • Partner with Software Engineering, Security Architects and Product Management team for Quality of Service.
  • Ensure production solutions are reliable, resilient, secure, and effective and that

implemented solutions are continuously monitored and documented.

  • Partner with Global Engineering teams on shared goals and focus on the outcomes with a collaborative mindset.
  • Actively take part in disaster recovery drills and in improving methods. Participate as needed in incident response management including during non-working hours.


Who are we looking for?

  • Strong scripting and coding skills including one or more of the following:  PowerShell DSC/ Python or   programming languages such as C#
  • Experience CI\CD concepts and hands on implementations experiences, specifically ADO/GIT, ability to analyze Telemetry insights.
  •  Knowledge in administration, installation and debugging App services, SQL Server (On prem or on Azure), Kubernetes, Service Fabric, Containers
  • Strong Knowledge to SQL (On-Pre and Azure) , Power BI , Databricks , Ability to write SQL queries, with knowledge of RDBMS concepts.
  • Strong Knowledge of Security Fundamentals , Azure Security and networking.
  • Strong communication and collaboration skills: with the ability to grasp complex concepts and the ability to explain them effectively.

Critical thinking skills to understand a current problem and Problem management skill on repetitive issues with recommendations which could incorporate effective problem management techniques. 


Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.