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Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Overview

We are seeking a highly skilled and experienced ServiceNow EAM (Enterprise Asset Management) CMDB Specialist to join our dynamic team. The ideal candidate will be responsible for managing and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform, ensuring data accuracy, consistency, and compliance with organizational policies.

Key Responsibilities

  • CMDB Management: Oversee the day-to-day operations of the CMDB, including data entry, maintenance, and updates.
  • Data Integrity: Ensure the accuracy and integrity of the data within the CMDB by conducting regular audits and reconciliations.
  • Configuration Management: Develop and maintain configuration management processes, procedures, and policies to support EAM initiatives.
  • Integration: Integrate the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation.
  • Reporting: Generate and distribute reports on CMDB data, including asset lifecycle, compliance, and performance metrics.
  • Stakeholder Collaboration: Work closely with IT, operations, and business stakeholders to identify and address CMDB-related requirements and issues.
  • Training: Provide training and support to team members and end-users on CMDB processes and best practices.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness.

Qualifications

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum of 3-5 years of experience in managing CMDB within the ServiceNow platform.
  • Certifications: ServiceNow Certified Implementation Specialist – CMDB preferred.
  • Technical Skills: Strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations.
  • Analytical Skills: Excellent analytical and problem-solving skills with a keen attention to detail.
  • Communication Skills: Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
  • Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results on time.
  • Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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