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Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

The Integration & Cloud Infrastructure team plays a critical role in enabling Providence’s vision of delivering seamless, secure, and connected healthcare experiences. By ensuring the availability, performance, and reliability of our integration platforms—particularly Corepoint—the team ensures clinical data flows efficiently across systems, supports caregivers with timely insights, and enhances patient care outcomes.
This team accelerates cloud modernization, strengthens interoperability, and lays the technical foundation for scalable, next-generation digital healthcare solutions.

What will you be responsible for?

  • Manage and maintain cloud and on-prem infrastructure supporting the Corepoint Integration Engine.
  • Perform installation, upgrades, monitoring, performance tuning, and capacity planning for integration environments.
  • Troubleshoot system issues, integration errors, and platform performance bottlenecks.
  • Configure and optimize Azure resources and participate in automation, CI/CD, and deployment activities.
  • Ensure uptime, security, compliance, and reliability through proactive monitoring and DR/BCP readiness.
  • Collaborate with engineering, platform, and interface development teams to support high-quality delivery.

What would your week look like?

  • Overseeing daily health checks, alerts, and operational tasks across cloud/on-prem environments.
  • Supporting production deployments, environment readiness, and on-call KTLO activities.
  • Working with global teams during Agile ceremonies (stand-ups, sprint planning, retros).
  • Troubleshooting issues, tuning performance, and implementing infrastructure improvements.
  • Contributing to automation, documentation, runbooks, and reporting enhancements.
  • Engaging with stakeholders to review requirements, share updates, and plan upcoming work.

Who are we looking for?

  • A cloud/infrastructure professional with 5–7 years of experience in Azure administration; Exposure to integration engines (Corepoint preferred; Rhapsody/Mirth/Ensemble a plus)..
  • Strong hands-on skills in automation, CI/CD (Azure DevOps), system monitoring, and infrastructure reliability.
  • Solid understanding of Windows/Linux administration, networking fundamentals, HL7/FHIR basics, and cloud security practices.
  • A proactive problem-solver who can work independently, drive operational excellence, and handle on-call/KTLO responsibilities.
  • A strong collaborator with excellent communication skills, able to work with global, cross-functional teams in an Agile environment.
  • B.Tech in Engineering with a commitment to continuous learning, certification, and upskilling.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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