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Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization background

Ensure a continual and seamless service for customers regardless of which services they access. We are group of service engineers focus on deploying and maintaining Applications. We Focus on supporting platform, services, products for the 119K Caregivers (employees). We focus on driving Service Maturity/ Quality of Service, Reporting & Analytics, 3rd Party SaaS products integrations and services for transforming experience of Caregivers and enabling Caregivers to give better experience to patients.

 

What will you be responsible for?

  • Primarily responsible for architecture review with software and security teams, building CI/CD pipelines for deployments, managing Infrastructure components like Compute, Storage and Databases across applications.
  • Enabling monitoring, driving resiliency, performance, high availability, and reliability
  • Support critical services, debug incidents and mitigate customer impact.
  • Analyze trends to identify patterns/top incident drivers and root cause analysis
  • Identify service improvements, automate, and design tools that will streamline the service to improve end-user experiences and lower operating costs

 

What would your day look like?

  • You will have the opportunity and exposure to work with Software Engineering, Security Architects and Product Management team for Quality of Service for mission critical applications.
  • Ensure production solutions are reliable, resilient, secure, and effective and that implemented solutions are continuously monitored and documented.
  • Actively take part in disaster recovery drills and in improving methods
  • Participate as needed in incident response management including during non-working hours for business continuity

 

Who are we looking for?

  • Strong scripting and coding skills including one or more of the following:   PowerShell DSC/ Python or   programming languages such as C#
  • Knowledge in administration, installation and debugging App services, SQL Server, ADF, Azure DevOps, Azure Fundamentals
  • Ability to write simple to complex SQL queries, with knowledge of RDBMS concepts
  • Effective verbal/written communication, ability to articulate effectively
  • Ability to learn and adapt to changing landscapes and acquire new skills with technology advancement

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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