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Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background

Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation.

 

Role Summary

 

The Senior / Lead Nexthink & DEX Engineer is responsible for enterprise‑wide endpoint visibility, digital experience analytics, automation, and proactive remediation. This role acts as a technical lead, driving experience‑led operations across Windows endpoints, EUC platforms, and Nexthink‑integrated workflows.

 

Key Responsibilities

  • Lead administration and operation of Nexthink (Collectors, Engines, Portal) in large enterprise environments
  • Design and maintain Nexthink dashboards, investigations, NQL queries, workflows, alerts, and experience indicators
  • Develop and maintain advanced PowerShell automation for monitoring, diagnostics, and remediation (mandatory)
  • Build and operate Nexthink workflows for proactive detection, remediation, and self‑healing use cases
  • Integrate Nexthink with ServiceNow for incident creation, enrichment, and experience‑driven workflows
  • Integrate Nexthink data with enterprise platforms using REST APIs
  • Use GitHub for version control, collaboration, reviews, and governance of automation assets
  • Provide technical leadership for Windows endpoint services across physical, virtual, and cloud environments
  • Maintain strong understanding of endpoint state (performance, stability, compliance, security signals, user impact)
  • Drive proactive remediation strategies to reduce repeat incidents and user disruption
  • Establish experience baselines, trends, and KPIs aligned to EUC and business outcomes
  • Communicate experience trends, risks, and recommendations to technical and leadership stakeholders

 

Skills & Qualifications

  • 7+ years of experience in EUC, Endpoint Services, or Digital Employee Experience in large enterprise environments
  • Strong hands‑on expertise with Nexthink, including dashboards, investigations, workflows, alerts, and NQL
  • Mandatory: Advanced PowerShell scripting for automation and troubleshooting
  • Strong experience with GitHub for source control and collaboration
  • Hands‑on experience with REST API integrations
  • Deep understanding of Windows endpoint internals and endpoint state management
  • Experience supporting Citrix and/or Azure Virtual Desktop (AVD) environments
  • Understanding of endpoint telemetry, performance analysis, and security posture
  • Exposure to experience‑led operations, proactive remediation, or AIOps‑aligned models
  • Working knowledge of Infrastructure‑as‑Code (IaC) and automation‑first operations
  • Proven ability to lead technical initiatives in large, regulated enterprise environments
  • Strong documentation, communication, and stakeholder engagement skills

 

Certifications (Nice to Have)

  • Nexthink Certification (Admin / Advanced / DEX)
  • Microsoft Endpoint Administrator (MD‑102), AZ-900, GH-900
  • ITIL Foundation

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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