Apply now »

Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

About Providence 

At Providence, we are grounded in our goal to serve all as we engineer the future of healthcare. Providence Global Innovation Center, launched in February 2020, is the first development and innovation center of Providence outside the United States. Providence is a $26B non-profit organization and one of the largest health systems in the United States. 

Why Providence? 

  • Best-in-class benefits and employee-friendly policies 

  • Inclusive leadership and a collaborative culture 

  • Challenging, purpose-driven work supporting healthcare 

  • Opportunities to engineer secure and modern caregiver experiences 

Role Summary 

The Lead Service Engineer – Endpoint Platform Management will lead the engineering, administration, governance and continuous improvement of enterprise endpoint services across Windows, macOS, iOS and Android. The role combines Microsoft Intune administration, MECM/SCCM, MDM, MAM, Apple device management, application packaging, endpoint security, automation and operational service ownership. 

Key Responsibilities 

Endpoint Platform Engineering and Administration 

  • Administer Microsoft Intune, MECM/SCCM, Windows Autopilot and co-management services. 

  • Design and maintain configuration profiles, compliance policies, security baselines, endpoint protection policies, update rings and enrollment restrictions. 

  • Monitor service health, inventory, deployments, compliance and platform capacity; define corrective actions. 

  • Maintain role-based access, administrative scopes, governance standards and operating procedures. 

MDM and MAM 

  • Manage MDM and MAM policies for corporate-owned and personally owned devices. 

  • Implement app protection, selective wipe, data-transfer controls and secure access requirements. 

  • Align device compliance and Conditional Access with identity and security teams. 

  • Troubleshoot enrollment, synchronization, policy evaluation and application protection issues. 

Apple and Mobile Device Management 

  • Administer Apple Business Manager integration, APNS certificates, Automated Device Enrollment and Apps and Books tokens. 

  • Manage enrollment, compliance, configuration and application deployment for iOS, iPadOS and macOS. 

  • Coordinate certificate and token renewals without service disruption. 

  • Manage Android Enterprise enrollment and application controls. 

Application Packaging and Lifecycle Management 

  • Package, test, deploy and maintain applications using Intune Win32, MECM/SCCM and AdminStudio or equivalent tools. 

  • Define installation commands, detection methods, requirement rules, dependencies, supersedence and assignments. 

  • Coordinate validation, pilot, release, upgrade and retirement activities with application owners. 

  • Develop PowerShell-based deployment, validation and remediation solutions. 

  • Maintain packaging standards, source control and deployment documentation. 

Patching, Compliance and Endpoint Security 

  • Configure and monitor Windows updates, feature updates, quality updates and patch compliance. 

  • Identify non-compliant, unhealthy or vulnerable devices and coordinate remediation. 

  • Produce reporting for device health, compliance, patching and deployment performance. 

  • Maintain evidence, change records and procedures supporting audit, risk and security requirements. 

Automation, Operations and Service Leadership 

  • Develop PowerShell automation for provisioning, reporting, remediation and administration. 

  • Lead complex incident and problem investigations, root-cause analysis and preventive actions. 

  • Create SOPs, knowledge articles, runbooks and transition documentation. 

  • Mentor engineers, review technical solutions and drive continuous improvement. 

  • Collaborate across security, identity, network, infrastructure, service desk and application teams. 

What Your Day Could Look Like 

  • Review service health, compliance trends, application deployments and operational alerts. 

  • Engineer and test Intune, MDM, MAM, Autopilot, Apple enrollment and security configurations. 

  • Package and validate applications and coordinate staged deployments. 

  • Troubleshoot complex enrollment, policy, patching and software-delivery issues. 

  • Automate operations and improve reporting, governance and service reliability. 

  • Participate in Agile ceremonies, change reviews and technical design discussions. 

Required Qualifications and Experience 

  • 6–9 years of experience in endpoint management, digital workplace, client engineering or unified endpoint management. 

  • Strong hands-on experience with Microsoft Intune and MECM/SCCM in a large enterprise environment. 

  • Practical experience with MDM, MAM, Windows Autopilot, co-management and application deployment. 

  • Experience managing Apple devices through Apple Business Manager, ADE, APNS and Apps and Books. 

  • 3+ years of application packaging experience using Intune Win32, MECM/SCCM or AdminStudio. 

  • Strong PowerShell scripting, troubleshooting and automation skills. 

  • Working knowledge of Microsoft Entra ID, Conditional Access, endpoint security and Group Policy. 

  • Experience with patching, compliance reporting, incident/problem management and change governance. 

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Management or a related discipline. 

Preferred Qualifications 

  • Microsoft certification aligned to Endpoint Administrator, Microsoft 365 or security technologies. 

  • Experience with PKI, certificates, VPN, Wi-Fi and endpoint security integrations. 

  • Knowledge of ITIL, service management, operational KPIs and continuous improvement. 

  • Experience supporting regulated, healthcare or other security-sensitive environments. 

Core Competencies 

  • Engineering Excellence: structured design, testing, automation and documentation. 

  • Service Ownership: accountability for reliability, compliance, risk and user experience. 

  • Problem Solving: data-led troubleshooting and root-cause analysis. 

  • Collaboration: clear communication across technical and business stakeholders. 

  • Leadership: mentoring, influencing standards and leading through change. 

Equal Opportunity 

Providence is proud to be an Equal Opportunity Employer. We appreciate differences related to factors including, but not limited to, background, education, gender, age, generation, religious background, ability and technical skills in all employment-related opportunities. 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »