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Lead Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 120,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 52 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US. 

Providence India was established to bring to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation for Improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Are you looking to take off your career to gain unique experiences?

Passionate to contribute the digital transformation of Health care?

Excited about a mix of start-up mode opportunity in a bigger enterprise? 


At Providence, we are grounded in our goal to serve all as we engineer the future of healthcare. We build the tech to enable our caregivers deliver better healthcare outcomes and enhanced continuity of care. We focus on engineering, modern infrastructure, data intelligence, cloud, digital innovation, professional services, cyber security and application development & support. Providence Global Innovation Center (GIC) will help achieve our vision of health for a better world and be at the forefront of innovation in the healthcare industry.



Population Health team focuses on value-based health care by providing timely and quality care for the population. Population Health Informatics team integrates member eligibility and claims data from payers, provider systems and third parties and loads this data into the Cloud Data Warehouse (CDW). This data is then consumed by external stakeholders and internal executive analytics team, for which on-time and accurate data availability is a critical aspect.



Our Team culture:

  • Work environment, which is collaborative and driven by Learning, exploration & experimentation mindset
  • Empowering & Enabling individuals and teams to realize their full potential
  • Focus on outcomes, solving users pain points & predictable delivery
  • Data driven decision making on vision & roadmap of Products



What will you be responsible for?


A Service Engineer in Population Health Informatics group will be responsible for:

  • Processing the monthly Eligibility and Claims data files using the existing pipelines and ensure data is up to date in CDW, bring in automations to reduce manual intervention and improve data processing efficiency.
  • Building a robust service by owning up the non-functional requirements like Performance, Availability, Scalability and Reliability.
  • Building CI/CD pipelines, ownership on Change Management and deployments, building and implementing fail safe deployments with capability to rollback selective data, management of data storage on Azure and Snowflake.
  • Analyze and troubleshoot issues, simplify complex problems/processes.
  • Design and operate processes that monitor data sources for anomalies and support rapid resolution for affected business processes.
  • Own the platform environments and identify opportunities to evolve towards ZDD, One Click Deploy, Security implementations.
  • Collaborate with Data and Quality Engineers, assist in identifying possible solutions and code maintenance.
  • Identify service improvements and develop and design tools that will streamline the service to improve end-user experiences and lower operating costs.
  • Partner with Global Engineering teams on shared goals and focus on the outcomes with a collaborative mindset.
  • Should be able to work on rotational escalation/ on-call responsibilities, shift model.



Who are we looking for?

  • 7 - 10 years of experience in CI/CD implementations on Azure DevOps.
  • Excellent interpersonal, verbal and written communication skills.
  • Excelling debugging and scripting skills.
  • Required Technical Skills: Azure Cloud, CI/CD tools, SQL, Powershell/Python, understanding of Blob Storage
  • Preferred Technical Skills: Azure Data Factory, Azure Data Bricks/PySpark
  • Preferred: Experience in Healthcare Industry
  • BS or MS in Computer Science or equivalent

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

Health is a human right