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Lead ServiceNow Developer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role: Senior ServiceNow Developer (Platform Integrations, ITAM & ITOM)
Job Overview
We are seeking a Senior ServiceNow Developer with 6 to 12 years of experience. You will design, develop, and implement solutions across Platform Integrations, ITAM (HAM Pro & SAM Pro), and ITOM. You will ensure seamless data flow, optimize asset lifecycles, and automate infrastructure operations. 
Key Responsibilities
Platform Integrations
Design APIs: Build secure REST/SOAP web services.
Build Connectors: Integrate ServiceNow with third-party enterprise tools.
Manage Data: Implement robust Integration Hub spokes and Data Streams.
Transform Data: Create advanced transform maps and robust import sets. 
IT Asset Management (ITAM)
Deploy HAM Pro: Configure hardware asset lifecycles and models.
Deploy SAM Pro: Manage software licenses, compliance, and counters.
Reclaim Assets: Automate software reclamation and hardware disposal workflows.
Track Inventory: Integrate stockrooms, purchase orders, and asset tracking. 
IT Operations Management (ITOM)
Configure Discovery: Set up schedules, behaviors, and credentials.
Map Services: Create top-down maps using Service Mapping.
Manage CMDB: Maintain CI relationships and health dashboards.
Handle Events: Configure Event Management rules and alerts. 
Required Technical Skills
ServiceNow Core: Custom applications, Flow Designer, Business Rules, Client Scripts.
ITAM Modules: HAM Pro, SAM Pro, Content Library, Software Asset Workspace.
ITOM Modules: Discovery, Service Mapping, Event Management, Pattern Designer.
Integration Protocols: REST, SOAP, JSON, XML, JDBC, Mid Server architecture.
Scripting Languages: JavaScript, Glide API, PowerShell, Unix Shell scripting. 
Experience & Qualifications
Experience: 6 to 12 years in ServiceNow development.
Education: Bachelor’s degree in Computer Science or related field.
Certifications: Certified System Administrator (CSA) is mandatory.
Advanced Certifications: Certified Application Developer (CAD) is preferred.
Implementation Certifications: CIS-HAM, CIS-SAM, or CIS-Discovery is a plus

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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