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Lead ServiceNow Developer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

ServiceNow Developer – ITOM (Discovery & Service Mapping)
Role Overview
We are looking for a skilled ServiceNow ITOM Developer with deep expertise in Discovery and Service Mapping to design and deliver scalable IT operations solutions.

You will play a key role in improving CMDB accuracy, infrastructure visibility, and service-aware operations, leveraging automation, integrations, and best practices aligned with CSDM and ITIL frameworks.
Key Responsibilities

1. ITOM Development
Design, develop, and enhance ServiceNow ITOM modules (Discovery, Service Mapping, CMDB, Event Management)
Build scalable solutions aligned with enterprise architecture and platform best practices
2. Discovery (Primary Focus)
Implement and manage ServiceNow Discovery for CI identification and CMDB population
Configure and maintain MID Servers, probes, sensors, and schedules
Troubleshoot discovery issues and improve coverage and success rates
Develop custom patterns for hybrid and cloud environments
3. Service Mapping (Primary Focus)
Design end-to-end service maps for critical business services
Identify dependencies across applications and infrastructure
Maintain accurate topology for impact and root cause analysis
4. CMDB & CSDM Governance
Ensure CMDB data quality, reconciliation, and normalization
Align data models with CSDM framework
Maintain CI relationships using discovery and mapping data
5. Integration & Automation
Build integrations using REST/SOAP APIs, IntegrationHub, and third-party tools
Enable automation for event correlation and orchestration
6. Collaboration & Delivery
Work with ITSM, Infra, Cloud, and App teams to translate requirements into solutions
Participate in Agile/Scrum delivery cycles
Provide technical guidance and documentation
 Required Skills & Experience
Core Skills
Strong hands-on experience in:
ServiceNow ITOM (Discovery & Service Mapping)
CMDB lifecycle and CSDM implementation
Expertise in:
MID Servers, probes, sensors, pattern development
ServiceNow scripting (JavaScript, Glide API)
Technical Knowledge
Networking protocols: SSH, SNMP, WMI, HTTP
Cloud platforms: AWS / Azure / GCP
ITIL processes: Incident, Change, Problem
APIs & system integrations
Good to Have
Agent Client Collector (ACC) / Cloud Discovery
DevOps / CI-CD integrations
 Education & Certifications

Bachelor’s degree in Computer Science / IT or equivalent
Preferred certifications:
CSA (Certified System Administrator)
CIS – Discovery / Service Mapping / ITOM

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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