Apply now »

Lead Software Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

We are looking for a highly skilled Salesforce Developer / Tech Specialist with 5+ years of core experience to design, develop, and deliver high-performance solutions across our CRM and digital experience platforms. In this role, you will play a crucial part in implementing end-to-end customer workflows using Salesforce Service Cloud and crafting highly responsive, custom digital touchpoints on Experience Cloud (Community Portals). You will be responsible for building intricate UI customizations using Core LWC and orchestrating seamless data flows via advanced API integrations. Additionally, you will help configure autonomous AI workflows using Salesforce Agentforce and actively drive automated software delivery via Salesforce DevOps Center and Azure CI/CD release pipelines.

Key Responsibilities

• Service & Portal Implementation: Implement and scale features within Salesforce Service Cloud (case management, productivity tools, Omni-channel) and build custom-tailored customer or partner-facing portals on Experience Cloud.
• Custom UI Design & Engineering: Build highly responsive, modern, and pixel-perfect custom interfaces using Core Lightning Web Components (LWC), JavaScript, and Salesforce Lightning Design System (SLDS) to enhance user experience.
• API & Backend Integration: Develop, optimize, and maintain custom inbound and outbound REST/SOAP API integrations to securely connect Salesforce with external applications and middleware systems.
• DevOps Lifecycle Execution: Execute routine release management tasks, sandbox syncs, and conflict resolutions utilizing Salesforce DevOps Center embedded within Azure CI/CD pipelines.
• Programmatic Excellence: Write clean, modular, and bulkified Apex code (Triggers, Classes, Asynchronous jobs) while strictly respecting Salesforce Governor Limits and system performance baselines.
• Agentforce Configuration: Configure, test, and tune autonomous AI agents using Salesforce Agentforce, setting up prompt templates, topics, and actions to streamline automated business interactions.

Required Technical Skills

• Minimum 5+ years of hands-on Salesforce development experience.
• Strong proficiency in Apex (Object-Oriented design, bulk processing, exception handling) and custom Core LWC development.
• Practical design and implementation experience with Salesforce Service Cloud and Experience Cloud (Community Portals).
• Solid experience designing tailored, responsive user interfaces (UI Customization) using SLDS and modern CSS/JS frameworks.
• Proven track record of developing custom web services and handling REST/SOAP API integrations.
• Direct experience deploying metadata and applications via Salesforce DevOps Center and Azure CI/CD platforms (or equivalent Git-based build pipelines).
• Practical exposure or functional training on Salesforce Agentforce architectures.
• Certifications (Required/Preferred):
1. Salesforce Certified Platform Developer I (PD1) is required; Platform Developer II (PD2) is a strong advantage.
2. Salesforce Certified Service Cloud Consultant or Experience Cloud Consultant.
3. Salesforce Certified Agentforce Consultant / Developer credentials are a major plus.
 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »