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Manager - IAM Operations

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Manager – Identity & Access Management (IAM) Operations

Role Summary

The IAM Operations Manager owns the day‑to‑day reliability, security, and compliance of enterprise identity services. This role is accountable for Joiner–Mover–Leaver (JML) execution, access governance, privileged access operations, and identity incident response, while continuously driving automation, standardization, and operational excellence. This is a hands‑on leadership role for a leader who thinks like an engineer, operates with production‑grade rigor, and translates Zero Trust strategy into repeatable, executable operations.

 

Key Responsibilities

Operational Ownership

  • End‑to‑end ownership of IAM production services including identity lifecycle, access provisioning, MFA, and privileged access.
  • Ensure automated, SLA‑driven JML processes, including immediate de‑provisioning and access changes.
  • Act as Tier‑3 escalation owner for complex identity issues impacting business or clinical operations.

Engineering & Automation

  • Identify and eliminate manual IAM processes using PowerShell, Python, APIs, and workflow automation.
  • Drive runbooks, monitoring, alerting, and metrics to improve reliability, MTTR, and analyst efficiency.
  • Partner with engineering teams to improve resilience, integrations, and scalability of IAM platforms.

Security, Risk & Compliance

  • Own access reviews, certifications, and Segregation of Duties (SoD) to meet SOX, HIPAA, GDPR, and audit requirements.
  • Serve as Identity Incident Coordinator during security incidents, partnering with SOC, Legal, HR, and Compliance.
  • Lead root‑cause analysis and implement preventive, engineering‑led controls.

People & Stakeholder Leadership

  • Lead Tier‑1 to Tier‑3 IAM operations teams with clear career paths and skill progression.
  • Upskill teams in automation, cloud IAM, and security operations.
  • Translate technical IAM risks into clear, executive‑level insights for non‑technical stakeholders.

 

Required Qualifications

  • 12+ years in Cybersecurity or Identity domains, with 3+ years leading IAM operations.
  • Hands‑on expertise with Azure AD (Entra ID) and at least one of:
    • SailPoint
    • CyberArk
  • Proven experience running enterprise IAM in cloud/hybrid environments.
  • Strong engineering mindset with demonstrated automation using PowerShell, Python, and APIs.
  • Experience coordinating identity-related security incidents across multiple stakeholders.
  • Ability to translate Zero Trust vision into quarterly, operationally executable outcomes.

 

What Success Looks Like

  • Highly reliable IAM services with automation-first operations
  • Reduced manual effort, faster access turnaround, and fewer identity incidents
  • Audit‑ready controls with minimal findings
  • A scalable IAM operations team enabled by engineering discipline

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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