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Manager - Network Engineering

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Overview The Manager – Network Wireless, LAN Engineering & NOC Operations is responsible for leading teams that design, operate, monitor, and improve enterprise wireless and LAN infrastructure built primarily on Cisco technologies. This role also oversees the Network Operations Center (NOC), ensuring high availability, rapid incident response, and continuous operational excellence.The ideal candidate brings deep technical expertise, strong operational leadership, and proven people‑management capabilities to support caregivers, clinical systems, and enterprise applications across a large-scale environment.

Key Responsibilities1.

1. Technical & Engineering Leadership

Lead engineering teams managing Cisco-based LAN switching, routing, and enterprise wireless solutions.
Oversee architecture, design reviews, configuration standards, and lifecycle planning.
Guide teams in resolving high‑impact LAN/Wireless issues, performing detailed root-cause analysis, and implementing permanent fixes.
Drive network modernization, automation, and observability enhancements.

2. NOC (Network Operations Center) Management

Oversee 24/7 NOC operations including monitoring, alert triage, escalation management, and service restoration.
Establish and refine runbooks, escalation paths, and operational SOPs for LAN, Wireless, WAN, and security event handling.
Ensure rapid response to major incidents and maintain communication channels with leadership, Service Engineering, and application teams.
Use metrics such as MTTR, incident volume, repeat issues, and proactive detection rates to improve NOC performance.
Collaborate with engineering teams to transition knowledge, prevent recurring incidents, and improve monitoring and alerting coverage.

3. People Management & Leadership

Lead, mentor, and develop engineers and NOC analysts across wireless, LAN, and operations domains.
Conduct regular 1:1 discussions, performance evaluations, and technical skill-development planning.
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Manage team workload, set priorities, and ensure consistent delivery across engineering and operations.

4. Operational Excellence & Execution

Ensure timely delivery of upgrades, migrations, and network enhancement projects.
Strengthen coordination between Engineering, NOC, Service Engineering, Program Managers, and Security teams.
Maintain compliance with change management, security policies, regulatory needs, and documentation standards.
Lead capacity forecasting, network health assessments, and lifecycle planning to maintain stability and scalability.

5. Stakeholder Engagement & Communication

Communicate network health, risks, and project updates clearly to senior leaders, business stakeholders, and cross‑functional teams.
Represent Network Engineering & NOC Operations in operational and strategic leadership forums.
Partner with cloud, data center, cybersecurity, and application teams to support enterprise programs and service reliability.

Required Technical Skills

Strong expertise in Cisco LAN and Wireless technologies (IOS/XE, NX‑OS, Catalyst platforms, WLCs, APs, RF optimization).
Solid understanding of routing (BGP, OSPF), switching (STP, VLANs, VPC/Fabric), and network segmentation.
Proficiency with Cisco ISE, authentication frameworks, NAC, and network security best practices.
Experience with monitoring and observability platforms such as SolarWinds, DNA Center, ThousandEyes, or similar.
Strong background in incident response and root-cause analysis across large-scale enterprise networks.
Familiarity with automation (Python/Ansible) and Infrastructure‑as‑Code principles (preferred).

Required Leadership & Behavioral Skills

Proven ability to lead and grow technical engineering and NOC teams.
Excellent communication skills for technical and non-technical audiences.
Strong decision-making ability in high-pressure situations.
Ability to operate effectively in a fast-paced, complex environment with competing priorities.
Strategic mindset with a hands-on, detail-oriented approach to problem solving.

Preferred Qualifications

10+ years of network engineering experience with at least 3–5 years in management.
Certifications such as CCNP, CCIE, CWNP, or equivalent experience.
Experience managing a 24/7 NOC in a large enterprise or healthcare environment.
Understanding of ITSM/ITIL processes (Incident, Problem, Change).

Success Indicators

High network uptime and decreased MTTR.
Strong collaboration between NOC and engineering teams.
Improved operational efficiency through automation and better monitoring.
High team engagement, retention, and technical capability growth.
Smooth execution of upgrades, migrations, and incident-handling processes.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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