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Manager - Security Operations

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description – Manager Identity & Access Management (IAM) Operations

 

Role Summary

The IAM Operations Manager  is responsible for day-to-day identity and access management operations to ensure secure, compliant, and timely access for caregivers, partners, and non-employees across enterprise systems. This role supports Joiner–Mover–Leaver (JML) processes, access provisioning and de-provisioning, directory and group management, and audit support activities, while adhering to internal security policies and regulatory requirements. The role works closely with IAM Engineering, GRC, HR, IT Service Management, and Application teams to maintain operational excellence, support continuous improvement, and enhance automation across IAM services.

Key Responsibilities

Identity Lifecycle & Access Operations

  • Execute Joiner, Mover, Leaver (JML) activities including onboarding, role changes, transfers, and terminations.
  • Provision, modify, and revoke user access across Active Directory / Entra ID and enterprise applications.
  • Manage birthright access, role-based access, persona updates, and entitlement administration.
  • Perform emergency access changes and urgent terminations in line with security procedures.

Directory & Group Management

  • Create, modify, and delete AD / Entra ID users, groups, and memberships.
  • Manage secondary, admin, and service accounts.
  • Handle identity merging, account claiming, and reconciliation activities.
  • Support application access via directory groups and direct provisioning.

Ticket & Service Management

  • Process IAM requests via ITSM tools such as ServiceNow.
  • Ensure SLA adherence and accurate ticket documentation.
  • Escalate complex issues to IAM Engineering teams as required.

Compliance, Audit & Controls Support

  • Support audit evidence collection and access reviews.
  • Ensure compliance with internal IAM policies and regulatory requirements.
  • Maintain accurate access logs and documentation for audit readiness.

Operational Excellence & Continuous Improvement

  • Identify opportunities for automation and process improvement.
  • Follow IAM runbooks, SOPs, and security procedures.
  • Contribute to knowledge articles and operational documentation.

Required Skills & Experience

  • 8~10+ years of experience in IAM Operations, Access Management, or IT Security Operations.
  • Hands-on experience with Active Directory and Azure AD / Entra ID.
  • Strong understanding of identity lifecycle management (JML).
  • Experience with ITSM tools such as ServiceNow.
  • Understanding of access control, least privilege, and compliance principles.

Preferred Qualifications

  • Exposure to SailPoint IdentityIQ or other IGA platforms.
  • Experience in regulated environments such as healthcare or financial services.
  • Knowledge of access certifications and audit support.
  • Experience working in global delivery or managed services models.

Behavioral & Professional Competencies

  • Strong attention to detail and operational discipline.
  • Ability to handle sensitive access requests confidentially.
  • Good communication and collaboration skills.
  • Willingness to work in shifts and support global stakeholders.
  • Continuous improvement mindset.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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