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Manager - Software Engineering • Clinical & Revenue Cycle Applications

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Summary

Lead the strategy, architecture, engineering delivery, and adoption of Providence's Observability and Operational Intelligence Platform (iTelemetry). This role combines people leadership, platform engineering, product ownership, observability expertise, and AI-powered operations to build scalable solutions that transform telemetry into operational intelligence, automation, and proactive incident prevention.

Key Responsibilities

  • Lead and grow a high-performing engineering team.
  • Own platform strategy, roadmap, architecture, and delivery.
  • Partner with Product, Architecture, Operations, and Reliability Engineering teams to drive platform adoption and business outcomes.
  • Build cloud-native solutions using React, TypeScript, APIs, Microservices, Azure, and Kubernetes.
  • Lead development of telemetry ingestion, correlation, analytics to build clinical and operational intelligence capabilities.
  • Drive AIOps capabilities including event correlation, anomaly detection, predictive analytics, automated root cause analysis, self-healing, and self-validation.
  • Establish engineering best practices for scalability, reliability, security, automation, and quality.
  • Evaluate emerging technologies and translate business needs into platform capabilities. 

Qualifications

  • 10-12+ years of software engineering experience with 5+ years in engineering leadership.
  • Experience owning platform strategy, architecture, product direction, and engineering execution.
  • Strong expertise in React, TypeScript, JavaScript, and .NET, Java, Node.js, or Python.
  • Experience building cloud-native distributed systems, microservices, Kubernetes, and Azure-based platforms.
  • Strong understanding of Observability, AIOps, Site Reliability Engineering, and Clinical and Operational Intelligence.
  • Experience building telemetry-driven platforms supporting real-time operational insights and automation.
  • Strong exposure and experience in AI/ML, agentic workflows, intelligent incident management, predictive analytics, and autonomous operations.
  • Strong stakeholder management, communication, and product mindset.

Ideal Candidate

A technology leader who combines engineering excellence, product thinking, observability expertise, clinical and operational intelligence, and AI-driven automation to build enterprise-scale platforms that improve reliability, reduce operational toil, prevent disruptions, and enable autonomous operation

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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