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Manager - Web Analytics

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

This team is responsible for web analytics across all our patient facing websites from a high level (Is this feature working? Where do users drop off? Are our business goals being met?) to low level execution (What data is needed to help the business? What's the best way to implement tags and ensure data quality?). In a nutshell, you will be responsible for providing actionable reports to our business stakeholders through excellent storytelling, analytics prowess, and contributing to the building of our analytics infrastructure and platform.

What will you be responsible for?

  • You will manage a team of Digital Marketing and Campaign operations Analysts in the Marketing analytics team
  • Lead a team of passionate Marketing Analysts working in the areas of Digital Marketing measurement and optimization, developing and coaching them to higher performance, collaboration, and engagement.
  • Insights and Reporting
  • Data Integrity, Accuracy, and Tagging Strategy
  • Anticipate, identify, and solve critical business problems through the collection of data and steering the business to make data driven decisions.
  • Understand the product design roadmap and nuances of design implementation to track efficacy of design decisions.
  • Empower the product design team to develop solutions that solve users' needs.

What would your week look like?

  • Bring in & Drive changes to improve productivity, predictability, bring in best practices in line with organizational aspirations & culture
  • Ability to take risks and put a structure around it and achieve the goals with focus on people, quality
  • Partner with other internal teams to wrangle data that brings new capabilities and insights to the Marketing discipline.   
  • Provide insights and actionable recommendations for business stakeholders based upon deep analysis and alignment with business goals
  • Coach and manage team

Who are we looking for?

  • Bachelor's or Master’s degree in computer science, information technology, data analytics
  • 9+ years Analytics experience
  • 2-4+ years of leadership experience managing a team delivery, performance, mentoring & coaching
  • Ability to nurture and grow talent
  • Excellent/ Strong Stakeholder management skills.

Excellent in Analytics and data management skills.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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