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Pricing Architect

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Summary

The Pricing Specialist is a pricing expert who builds and manages competitive, profitable pricing for IT services offered to external clients. This role partners closely with the Pillar, Strategy and External Services leadership, Capabilities, HR, Finance and Legal to develop pricing strategies across multiple engagement models popularly in use in IT services. The ideal candidate understands how IT service delivery works end-to-end, knows how to obtain and interpret competitive benchmarks, and can shape pricing to win deals while meeting margin targets.

 

What will you be responsible for?

 

Deal Pricing & Modeling

  • Create and maintain commercial models across application development, support, cloud/infra, data/analytics, testing, and cybersecurity services.
  • Translate solution designs (FTEs, SLAs/XLAs, tooling, environments, transition plans, risk buffers) into costed and price-validated proposals.
  • Build scalable pricing templates (unit costs, loading factors, utilization assumptions, pyramid/mix, inflation/FX, productivity and automation benefits).

Benchmarking & Competitiveness

  • Source and synthesize market benchmarks (third-party benchmarks, analyst reports, RFx intel, win/loss data, public rate sheets where available).
  • Compare internal costs vs. market price points; propose pricing guardrails and deal-level exceptions with clear rationale.

Commercial Governance

  • Prepare business cases and price-to-win scenarios; run sensitivity analyses (volume, scope, SLA, geography, on/off/near-shore mix).
  • Drive internal reviews and approvals with Finance, Delivery, and Leadership; ensure compliance with margin thresholds and non-standard terms.

Stakeholder & Client Engagement

  • Partner with the pillars and cohorts in pre-sales to shape the right pricing model for each client context.
  • Present pricing breakdowns, value drivers, and TCO comparisons to clients; address commercial queries during opportunities along the deal cycle.

Analytics & Continuous Improvement

  • Maintain a deal pricing repository; track realized vs. planned margins post-deal; capture win/loss insights and feed back into pricing strategy.
  • Identify pricing levers (automation, GenAI, tooling, shift-left, pyramid optimization) and codify playbooks by service line/industry.

Contract & Financial Alignment

  • Align pricing with contractual terms (payment schedules, indexation, ramp-up/ramp-down, change controls, service credits) and rev-rec requirements.
  • Coordinate with Legal to ensure pricing constructs are compatible with MSAs/SOWs and risk allocation.

 

Pricing Models – What You’ll Own

  • Rate Card (T&M): Role-based rates by location, grade, and skill; utilization assumptions; premium/on-call/after-hours rules.
  • Fixed Capacity: Pre-committed FTE or story point capacity; throughput assumptions; rollover/true-up mechanisms; productivity targets.
  • Managed Services: Unit-based or outcome-based pricing (e.g., per ticket/app/server/user), SLA/OLA backed with service credits; demand shaping and volume bands.

Key Outcomes / KPIs

  • Win Rate and price-to-benchmark delta (± vs. market medians)
  • Deal Contribution Margin at approval and realized margin post-go-live
  • Cycle Time for pricing turnaround; accuracy of pricing vs. actuals
  • Governance compliance (exceptions reduced, approvals on time)
  • Growth in standardized pricing assets and reuse rate

Qualifications

  • Education: Bachelor’s degree in business, Finance, Engineering, or related field; MBA/CA/CFA a plus.
  • Experience:
    • 8–12 years in IT services pricing, pre-sales finance, commercial management, or solution pricing.
    • Hands-on with multi-tower deals and global delivery models (on/off/near-shore).
    • Exposure to RFx cycles and client-facing commercial discussions.

Skills & Competencies

  • Financial Modeling: Advanced Excel/Google Sheets; scenario modeling, sensitivity analysis, NPV/IRR/TCO; currency & indexation handling.
  • IT Services Knowledge: Understanding of delivery constructs, SLAs/XLAs, transition/steady-state economics, automation benefits.
  • Benchmarking: Ability to collect, normalize, and interpret market rates and unit costs; build defensible price-to-win views.
  • Commercial Acumen: Strong grasp of contract levers (service credits, change controls, termination clauses), risk pricing, and guardrails.
  • Communication: Clear, concise storytelling of pricing logic and value; strong stakeholder management and client presentation skills.
  • Tools: Excel (Power Query/Pivot), Power BI/Tableau (nice to have), CPQ systems, pricing libraries, and CRM (e.g., Salesforce).
  • Mindset: Detail-oriented, data-driven, comfortable with ambiguity, proactive, deadline-driven.

Nice-to-Have Exposure

  • Pricing cloud managed services (Azure), FinOps levers.
  • Knowledge of ITIL for service ops pricing and ticket taxonomies.
  • Experience pricing GenAI/automation value cases (productivity uplifts, license pass-throughs).
  • Familiarity with industry benchmarks (e.g., Everest, Gartner, ISG, PE/analyst reports).

What Success Looks Like in 6–12 Months

  • Standardized pricing templates and rate card catalog with grade-based rates.
  • A living benchmark dashboard with market medians/percentiles by role, geo, and service line.
  • Playbooks for each pricing model with pre-approved guardrails and exception paths.
  • Improved win rate and consistent margins aligned to plan.
  • Shortened pricing turnaround times and smoother governance.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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