Apply now »

Principal Engineer - Collaboration Services

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Title: Principal Engineer – Exchange and Teams

Location: [Hyderabad] Job Type: [Full-time] Department: ESI Reports To: IT Manager

 

Job Summary:

We are seeking an experienced Principal Engineer – Exchange and Teams to lead the design, implementation, and management of enterprise-level Microsoft Exchange and Teams infrastructure. The ideal candidate will have deep expertise in Microsoft Exchange (on-premises, hybrid, and Exchange Online), Microsoft Teams (collaboration, telephony, and integrations), and associated Microsoft 365 technologies. This role requires strong technical leadership, strategic planning, and hands-on execution to ensure secure, scalable, and high-performing collaboration and communication solutions.

Key Responsibilities:

Exchange Engineering & Administration:

  • Design, deployment, and administration of Microsoft Exchange (on-prem, hybrid, and Exchange Online).
  • Manage mail flow, hybrid coexistence, security configurations, and compliance policies.
  • Implement Exchange Online Protection (EOP) and threat management solutions.
  • Optimize email archiving, retention policies, and disaster recovery strategies.
  • Troubleshoot and resolve complex email-related issues and performance bottlenecks.

Teams Engineering & Administration:

  • Lead the implementation and administration of Microsoft Teams, including chat, collaboration, and telephony.
  • Manage Microsoft Teams Phone System, Direct Routing, Calling Plans, and SIP integrations.
  • Integrate Teams with Exchange Online, SharePoint, OneDrive, and third-party applications.
  • Implement governance policies, security settings, and compliance controls.
  • Troubleshoot and resolve Teams-related issues, ensuring optimal performance and user experience.

Leadership & Strategy:

  • Provide technical leadership for Exchange and Teams, guiding architectural decisions and best practices.
  • Collaborate with IT security teams to implement secure communication and collaboration policies.
  • Develop and maintain documentation, training materials, and knowledge bases for IT support teams.
  • Stay up to date with Microsoft 365 updates, emerging technologies, and industry trends.
  • Lead migration projects, upgrades, and system optimizations for Exchange and Teams environments.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 12+ years of experience managing enterprise-level Exchange and Teams environments.
  • Expert-level knowledge of Microsoft Exchange (2016/2019/Online) and Exchange hybrid configurations.
  • Strong expertise in Microsoft Teams collaboration, telephony, and integrations.
  • Deep understanding of Microsoft 365, including Azure AD, Security & Compliance, and PowerShell automation.
  • Experience with email security protocols such as SPF, DKIM, DMARC, and email encryption.
  • Knowledge of networking concepts related to Exchange and Teams, including QoS, firewall rules, and SIP protocols.
  • Proven ability to troubleshoot and resolve complex technical issues efficiently.
  • Excellent communication and leadership skills, with experience mentoring junior engineers.
  • Experience with third-party email security and archiving solutions (e.g., Proofpoint, Mimecast, Barracuda).
  • Background in ITIL processes and service management.
  • Experience with automation tools such as Power Automate and scripting in PowerShell.

Preferred Qualifications:

  • Microsoft certifications such as MS-203: Microsoft 365 Messaging, MS-700: Managing Microsoft Teams, or Microsoft 365 Certified: Enterprise Administrator Expert.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »