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Principal Engineering Program Manage

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Product Manager / Solution Designer – ServiceNow ITOM

Job Title

Product Manager / Solution Designer – ServiceNow ITOM

Experience

10–16 Years

Location

Hyderabad (Hybrid)

Job Summary

We are looking for an experienced ServiceNow ITOM Product Manager / Solution Designer with strong expertise in Enterprise Architecture, CSDM (Common Service Data Model), and Business Analysis. The ideal candidate will lead enterprise-scale ITOM transformation initiatives, define solution architecture, and drive ServiceNow platform strategy aligned with business and operational goals.

The candidate should possess hands-on expertise in ServiceNow ITOM modules, CMDB governance, Discovery, Service Mapping, cloud integrations, and enterprise service modeling while collaborating with business stakeholders, architecture teams, and engineering organizations.

Key Responsibilities

  • Lead architecture, design, and implementation of ServiceNow ITOM solutions.
  • Define and manage ITOM product roadmap and platform strategy.
  • Design scalable enterprise solutions for:
    • Discovery
    • Service Mapping
    • Event Management
    • CMDB
    • Cloud Discovery
    • Orchestration & Automation
  • Drive adoption and governance of CSDM across enterprise services and applications.
  • Align ServiceNow architecture with enterprise architecture standards and IT strategy.
  • Conduct requirement gathering, business analysis, and stakeholder workshops.
  • Translate business requirements into technical and functional solution designs.
  • Define CMDB data models, governance processes, and service mapping strategies.
  • Collaborate with infrastructure, cloud, security, and operations teams for integrations and onboarding.
  • Provide consulting and thought leadership on ITOM best practices and platform optimization.
  • Ensure successful delivery through coordination with development and implementation teams.
  • Support estimation, solution proposals, and architecture reviews.

Required Skills & Qualifications

Mandatory Skills

  • 10–16 years of overall IT experience.
  • Strong experience in ServiceNow ITOM implementation and solution design.
  • Expertise in:
    • CMDB
    • Discovery
    • Service Mapping
    • Event Management
    • CSDM
  • Strong understanding of Enterprise Architecture principles.
  • Experience in Business Analysis, requirement gathering, and stakeholder management.
  • Knowledge of ITIL processes and IT Operations Management.
  • Experience with cloud platforms such as AWS, Azure, or GCP.
  • Strong communication, presentation, and documentation skills.

Preferred Qualifications

  • ServiceNow CIS-ITOM Certification
  • ServiceNow CSA Certification
  • TOGAF Certification
  • ITIL Certification
  • Experience in Agile/Scrum delivery models
  • Exposure to AIOps and Observability solutions

Soft Skills

  • Strong leadership and ownership mindset
  • Excellent analytical and problem-solving skills
  • Ability to work with senior business and technology stakeholders
  • Strong collaboration and communication skills
  • Strategic and solution-oriented thinking

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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