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Principal Engineering Program Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Below is a clear, industry‑standard job description you can use for hiring, role clarity, or internal alignment.

Job Title

ServiceNow GRC Business Analyst

Role Summary

The ServiceNow GRC Business Analyst acts as a bridge between business stakeholders, risk/compliance teams, and technical ServiceNow platform teams. The role focuses on gathering requirements, designing GRC solutions, optimizing processes, and ensuring successful implementation and adoption of ServiceNow GRC (IRM) modules.

Key Responsibilities

Business & Requirements Analysis

  • Engage with Risk, Compliance, Audit, IT Security, Legal, and Business teams to understand GRC needs
  • Conduct requirements gathering workshops, stakeholder interviews, and process walkthroughs
  • Translate business requirements into functional specifications, user stories, and acceptance criteria
  • Define KPIs, reports, and dashboards aligned to GRC objectives

ServiceNow GRC / IRM Functional Ownership

  • Configure and support ServiceNow GRC modules, including:
    • Policy and Compliance Management (PCM)
    • Risk Management
    • Issue Management
    • Audit Management
    • Vendor Risk Management (VRM)
  • Map regulatory requirements (SOX, ISO, SOC, GDPR, HIPAA, etc.) to ServiceNow controls
  • Support risk assessments, control testing, and remediation workflows

Process Improvement & Governance

  • Analyze existing GRC processes and recommend process improvements and automation
  • Ensure alignment with enterprise risk management (ERM) and governance frameworks
  • Maintain documentation for processes, controls, workflows, and data models
  • Support GRC governance standards and best practices

Collaboration & Delivery

  • Work closely with ServiceNow developers and architects to ensure correct solution design
  • Participate in UAT planning, execution, and defect resolution
  • Support change management, training, and user adoption initiatives
  • Provide post‑implementation support and continuous improvement recommendations

Required Skills & Qualifications

Functional & Domain Skills

  • Strong understanding of GRC concepts: risk, controls, compliance, audits, and issues
  • Hands‑on experience with ServiceNow GRC / IRM modules
  • Knowledge of regulatory and compliance frameworks (SOX, ISO 27001, NIST, COBIT, GDPR, etc.)
  • Experience in business process mapping and requirements documentation

ServiceNow & Technical Skills

  • Experience writing user stories, BRDs, FRDs, and test cases
  • Understanding of ServiceNow capabilities: workflows, roles, ACLs, reporting
  • Ability to collaborate with developers on configuration (no‑code/low‑code understanding preferred)
  • Familiarity with integrations and data imports is a plus

Soft Skills

  • Strong stakeholder management and communication skills
  • Analytical mindset with attention to detail
  • Ability to work in Agile / Scrum environments
  • Comfortable working with senior leadership and auditors

Education & Experience

  • Bachelor’s degree in Information Systems, Business, Risk Management, or related field
  • 5–10+ years experience as a Business Analyst, with 2–4+ years in ServiceNow GRC
  • Experience in regulated industries (Banking, Insurance, Healthcare, Manufacturing, IT Services) preferred

Certifications (Preferred)

  • ServiceNow Certified Implementation Specialist – GRC / IRM
  • ServiceNow Certified System Administrator (CSA)
  • CRISC, CISA, CISSP, or similar GRC certifications
  • Agile / Scrum certification

Success Metrics

  • Successful delivery of GRC implementations and enhancements
  • Stakeholder satisfaction and adoption of GRC processes
  • Reduction in manual effort through automation
  • Improved audit outcomes and risk visibility

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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