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Principal Engineering Program Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Product Manager / Solution Designer – ServiceNow GRC / IRM
Job Title
Product Manager / Solution Designer – ServiceNow GRC / IRM
Experience
10–16 Years
Location
Hyderabad (Hybrid)

Job Summary
We are looking for an experienced ServiceNow GRC / IRM Product Manager & Solution Designer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Business Analysis capabilities.
The ideal candidate will lead enterprise governance, risk, and compliance transformation initiatives using the ServiceNow platform. The role involves solution architecture, product strategy, stakeholder management, requirement analysis, and implementation governance for enterprise-wide GRC/IRM programs.
The candidate should possess strong expertise in ServiceNow IRM/GRC modules, enterprise risk frameworks, compliance management, and business process analysis while collaborating with business, security, audit, compliance, and technology teams.

Key Responsibilities

Lead architecture, design, and implementation of ServiceNow GRC / IRM solutions across enterprise environments.
Define product vision, roadmap, and strategic direction for ServiceNow IRM capabilities.
Design and implement solutions for:

Integrated Risk Management (IRM)
Business Continuity Management (BCM)
Third-Party Risk Management (TPRM)
Policy & Compliance Management
Audit Management
Risk & Control Frameworks


Conduct business analysis, requirement gathering, process assessment, and stakeholder workshops.
Translate business and compliance requirements into scalable ServiceNow solutions.
Drive enterprise governance and standardization for risk and compliance processes.
Collaborate with security, audit, legal, vendor management, and business teams.
Define governance models, workflows, KPIs, reporting, and operational dashboards.
Provide consulting and thought leadership on risk management, resilience, and regulatory compliance.
Ensure successful solution delivery through coordination with development and implementation teams.
Support solution estimation, architecture reviews, and proposal creation.


Required Skills & Qualifications
Mandatory Skills

10–16 years of overall IT experience.
Strong expertise in ServiceNow GRC / IRM solution design and implementation.
Hands-on experience with:

IRM
BCM
TPRM
Policy & Compliance
Risk Management


Strong understanding of governance, risk, and compliance frameworks.
Experience in business analysis, requirement gathering, and stakeholder management.
Knowledge of enterprise risk management and regulatory compliance standards.
Experience in creating solution architecture and product roadmaps.
Excellent communication, presentation, and documentation skills.


Preferred Qualifications

ServiceNow CIS-IRM Certification
ServiceNow CSA Certification
ITIL Certification
Risk or Compliance certifications such as:

CISA
CRISC
ISO 27001
COBIT


Experience in Agile / Scrum methodologies
Exposure to cybersecurity and operational resilience programs


Soft Skills

Strong leadership and ownership mindset
Excellent analytical and problem-solving abilities
Ability to engage with senior business and technology stakeholders
Strong collaboration and communication skills
Strategic thinking with execution focus

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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