Principal Service Engineer
- Design, develop, and customize ServiceNow applications, focusing on ITOM modules including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration.
- Implement and maintain CSDM-compliant CMDB structures, ensuring accurate modeling of business services, application services, technical services, and relationships for improved data integrity and reporting.
- Contribute to Enterprise Architecture initiatives by integrating ServiceNow with architecture tools, modeling application portfolios, technology standards, capability maps, and supporting portfolio rationalization and roadmap planning.
- Develop custom scripts (JavaScript, Glide API), business rules, client scripts, UI policies, workflows, and script includes to automate ITSM/ITOM processes and integrations.
- Configure and optimize Discovery patterns, Service Mapping, and CMDB population for hybrid/cloud environments, achieving enhanced infrastructure visibility and reduced MTTR.
- Perform platform integrations using REST/SOAP APIs, IntegrationHub, MID Servers, and third-party tools.
- Lead platform upgrades, performance tuning, and best practice adherence during implementations.
- Mentor junior developers, conduct code reviews, and collaborate with architects, analysts, and stakeholders on solution design.
- Analyze requirements, create technical documentation, and ensure solutions align with ITIL frameworks and business objectives.
- 10+ years in IT development, with 7+ years hands-on ServiceNow development and implementation.
- Proven expertise in ITOM (Discovery, Service Mapping, Event Management, Orchestration).
- Strong experience with CSDM implementation and CMDB governance for accurate service modeling.
- Background in Enterprise Architecture practices, including application portfolio management and integration with ServiceNow.
- Proficiency in ServiceNow scripting (JavaScript, GlideRecord, etc.), Flow Designer, and modules like ITSM, ITOM, and CMDB.
- Experience with Agile methodologies, platform upgrades (e.g., Vancouver to Washington DC or later), and tools like JIRA.
- Excellent problem-solving, communication, and collaboration skills.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM) or Discovery.
- ServiceNow Certified Implementation Specialist – CMDB/CSDM.
- ITIL Foundation
- Relevant architecture certifications
Providencene
Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct.
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