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Principal Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

 

Job Description

 

A ServiceNow Architect is responsible for designing and implementing solutions on the ServiceNow platform. They ensure that the architecture aligns with business requirements and industry best practices. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions.

 

Roles and Responsibilities

  • Design and Architecture: Develop and maintain the overall architecture of ServiceNow implementations.
  • Technical Leadership: Provide strategic recommendations and technical guidance to clients and team members.
  • Solution Development: Create technical solutions, including workflows, integrations, and custom applications.
  • Documentation: Develop system documentation, including process flows, design documents, and implementation guides.
  • Collaboration: Work with stakeholders, developers, and other team members to ensure successful project delivery.
  • Performance Management: Monitor and optimize the performance of ServiceNow instances.
  • Integration: Design and implement integrations with other systems and tools.
  • Mentorship: Guide and mentor junior team members.
  • Compliance: Ensure solutions comply with industry standards and regulations.

 

Skills Required

  • Technical Expertise: Deep knowledge of ServiceNow solutions and ITIL processes.
  • Experience: Proven experience in designing and implementing ServiceNow solutions in an enterprise environment.
  • Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), and Certified Application Developer (CAD).
  • Communication: Excellent communication skills to interact with clients and team members.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Project Management: Ability to manage multiple projects and priorities.
  • Integration Knowledge: Experience with integrating ServiceNow with other applications and systems.
  • Documentation Skills: Proficiency in creating technical documentation and diagrams.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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