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Principal ServiceNow Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future—today.

 

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

 

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

 

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

 

Job Description

 

Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units (within the customer organization) are engineered in accordance with corporate architecture and infrastructure standards.

 

Experience  8- 12  years.

 

Responsibilities

  • Governance of the relationships between ServiceNow and related applications, legacy systems, component libraries, content repositories and supporting databases.
  • Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process, and people challenge.
  • Hands-on technical delivery of the ServiceNow technical solutions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

 

Skills

  • 5+ years’ experience in technical solution design and implementation of the ServiceNow application.
  • Proven management / influencing abilities.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Excellent verbal and written communication skills required.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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