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Principal ServiceNow Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

As a Principal Service Engineer, you will:

  • Act as a think tank for leadership, establishing foundational strategies for business expansion
  • Collaborate with senior business leaders to drive high-impact, cross-functional initiatives and manage change effectively
  • Tackle ambiguous, abstract problems, identify business opportunities, assess feasibility, and develop business cases and roadmaps
  • Conduct primary and secondary market research to provide valuable market intelligence that informs strategy
  • Manage end-to-end program delivery, from problem scoping to execution
  • Provide mentorship and guidance, contributing to practice development
  • Lead structured media interactions as needed

 

What will you be responsible for?

  • Governance of the relationships between ServiceNow and related applications, legacy systems, component libraries, content repositories and supporting databases.
  • Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
  • Providing creative solutions to resolve business problems, technology issues, process, and people challenge.
  • Hands-on technical delivery of the ServiceNow technical solutions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

What would your week look like?

  • 5+ years’ experience in technical solution design and implementation of the ServiceNow application.
  • Proven management / influencing abilities.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Experience in multiple application architectures and supporting technologies.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  • Excellent verbal and written communication skills required.

Who are we looking for?

  • Key Educational Qualifications / Skills

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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