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SDET Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

 ServiceNow QA Engineer (ATF)
Experience: 3–5 Years
Location: Hyderabad
Employment Type: Full-Time
Job Summary
We are seeking a skilled and detail-oriented ServiceNow QA Engineer with 3–5 years of experience in testing ServiceNow applications, particularly within ITSM, ITAM, and GRC modules. The ideal candidate should possess strong expertise in Automated Test Framework (ATF), manual and automated testing methodologies, defect management, and ServiceNow platform validation.
The candidate will work closely with developers, business analysts, and stakeholders to ensure high-quality ServiceNow implementations and enhancements.

Key Responsibilities

Design, develop, and execute test cases for ServiceNow applications and integrations.
Build and maintain automated test suites using ServiceNow Automated Test Framework (ATF).
Perform functional, regression, integration, smoke, and UAT testing.
Validate ServiceNow implementations across:

ITSM (Incident, Problem, Change, Request)
ITAM (Asset Management, CMDB)
GRC (Policy & Compliance, Risk Management, Audit)


Collaborate with developers and product owners to understand requirements and acceptance criteria.
Identify, log, track, and verify defects using defect management tools.
Participate in sprint ceremonies and Agile QA activities.
Validate workflows, business rules, client scripts, UI policies, and integrations.
Ensure data integrity and platform stability during releases.
Prepare test execution reports and quality metrics.
Support release validation and post-production sanity testing.


Required Skills
Mandatory Skills

3–5 years of QA/testing experience in ServiceNow platform.
Hands-on experience with ServiceNow ATF (Automated Test Framework).
Strong understanding of:

ITSM modules
ITAM processes and CMDB
GRC applications


Experience in writing manual and automated test cases.
Knowledge of SDLC/STLC and Agile methodologies.
Familiarity with ServiceNow workflows, forms, catalogs, reports, and integrations.
Experience with defect tracking and test management tools.
Good understanding of JavaScript basics in ServiceNow context.
Strong analytical and troubleshooting skills.


Preferred Skills

ServiceNow CSA certification.
CAD or CIS certifications in ITSM / ITAM / GRC are an added advantage.
Experience with API testing and integration validation.
Knowledge of CI/CD and DevOps practices.
Exposure to Selenium or other automation tools is a plus.


Educational Qualification

Bachelor’s degree in Computer Science, Information Technology, or related field.


Soft Skills

Excellent communication and collaboration skills.
Strong problem-solving mindset.
Ability to work independently and within cross-functional teams.
Attention to detail and quality-focused approach.


Nice-to-Have

Experience in telecom, banking, healthcare, or enterprise IT environments.
Knowledge of compliance frameworks and audit processes.
Experience in ServiceNow upgrade testing and release validation.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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