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SDET Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

ServiceNow QA Engineer (ATF – ITAM, HRSD & HCLS)

Experience: 3–5 Years
Location: Hyderabad
Employment Type: Full-Time

Job Summary

We are seeking a skilled and detail-oriented ServiceNow QA Engineer with strong expertise in Automated Test Framework (ATF) and experience in ITAM, HRSD, and HCLS modules. The ideal candidate should possess hands-on experience in manual and automated testing within the ServiceNow platform and be capable of ensuring high-quality releases across enterprise workflows and integrations.

The candidate will work closely with development teams, business analysts, product owners, and stakeholders to validate ServiceNow implementations and enhancements in Agile environments.

Key Responsibilities

  • Design, develop, and execute manual and automated test cases for ServiceNow applications.
  • Build and maintain automated test suites using ServiceNow ATF.
  • Perform functional, regression, integration, smoke, and UAT testing.
  • Validate ServiceNow implementations and enhancements related to:
    • ITAM – Asset Management, HAM/SAM, CMDB
    • HRSD – HR Case Management, Employee Center, Lifecycle Events
    • HCLS – Healthcare & Life Sciences workflows/applications
  • Validate workflows, catalog items, business rules, client scripts, UI policies, and integrations.
  • Collaborate with developers and business teams to understand requirements and acceptance criteria.
  • Identify, track, and verify defects using defect management tools.
  • Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.
  • Support release testing, upgrade validation, and post-production sanity testing.
  • Prepare QA documentation, test reports, and execution summaries.
  • Ensure data accuracy and platform stability across releases.

Required Skills

Mandatory Skills

  • 3–5 years of experience in ServiceNow QA/testing.
  • Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
  • Good understanding of:
    • ITAM
    • HRSD
    • HCLS / Healthcare domain workflows
  • Experience in manual and automation testing within ServiceNow platform.
  • Knowledge of SDLC/STLC and Agile methodologies.
  • Familiarity with ServiceNow forms, workflows, service catalog, integrations, and reporting.
  • Basic knowledge of JavaScript in ServiceNow environment.
  • Strong analytical and troubleshooting skills.

Preferred Skills

  • ServiceNow CSA certification preferred.
  • CIS certifications in ITAM or HRSD are an added advantage.
  • Experience in API and integration testing.
  • Exposure to Selenium or other automation tools is a plus.
  • Knowledge of healthcare compliance standards is beneficial.

Educational Qualification

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Soft Skills

  • Excellent communication and collaboration skills.
  • Strong problem-solving attitude.
  • Ability to work independently and within cross-functional teams.
  • Attention to detail with quality-focused mindset.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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