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Senior Manager, HR Technology

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Summary

The Senior Manager - HRMS is responsible for the strategic direction, governance, optimization, and operational management of the organization's HR technology landscape, including HRIS/HRMS platforms such as SAP SuccessFactors and any other system use cases of HR. The role ensures system effectiveness, data integrity, compliance, process automation, reporting, analytics, and alignment of HR technology with business objectives, and sops of HR processes.

What will you be responsible for?

1. HRMS Strategy & Governance

  • Define and execute HRMS roadmap aligned with organizational goals.
  • Drive HR digital transformation initiatives and process modernization.
  • Establish governance frameworks, controls, and change management processes.
  • Develop HR technology standards, policies, and operating procedures.
  • Ensure compliance with internal controls, audit requirements, and regulatory obligations.

2. HR Systems Management

  • Own end-to-end administration of HRMS platforms.
  • Manage system configuration, security roles, workflows, and data structures.
  • Lead release management, upgrades, testing, and deployment activities.
  • Ensure optimal performance, availability, and scalability of HR systems.
  • Oversee integrations with payroll, recruitment, learning, time management, and finance systems.

3. HR Process Optimization

  • Evaluate current HR processes and identify automation opportunities.
  • Simplify and standardize Hire-to-Retire processes.
  • Improve employee and manager self-service capabilities.
  • Drive continuous improvement initiatives to enhance user experience.

4. Data Management & Analytics

  • Ensure data accuracy, completeness, and integrity across HR systems.
  • Establish data governance frameworks and quality controls.
  • Develop HR dashboards, KPIs, and executive reports.
  • Provide workforce analytics and insights for decision-making.
  • Support regulatory and management reporting requirements.

5. AI & Automation in HR

  • Drive AI use cases: chatbots, document processing, analytics, and workflow automation
  • Enhance HR decision-making through data insights and predictive analytics
  • Promote AI adoption with governance and ethical data practices
  • Collaborate with IT and vendors to deploy scalable and secure AI solutions

6. Compliance, Risk & Audit

  • Ensure compliance with labor laws, privacy regulations, and company policies.
  • Support internal and external audits related to HR systems.
  • Monitor segregation of duties, access controls, and privileged user activities.
  • Implement controls to mitigate operational and compliance risks.

7. Vendor & Stakeholder Management

  • Manage relationships with HR technology vendors and implementation partners.
  • Serve as the primary liaison between HR, IT, and business teams.
  • Present updates and recommendations to senior leadership.
  • Negotiate contracts, SLAs, and service commitments.

8. Team Leadership

  • Lead HRMS analysts, system administrators, and support teams.
  • Build capability within the HR technology function.

 

What would your week look like?

  • Lead HR technology and HRMS operations.
  • Manage HR transformations and enterprise HR platforms.
  • Oversee HR data governance and compliance.
  • Partner with HRSS, Payroll, Talent Acquisition, Total Rewards, Learning, and IT teams.
  • Own HR analytics, reporting, and automation initiatives.
 


Who we are looking for?

Education

  • Bachelor’s or Master’s in any discipline

Experience

  • 10-15+ years of HR systems, HR operations, or HR technology experience.
  • 5+ years of people leadership experience.
  • Experience leading large-scale HR transformation projects.
  • Strong experience with SAP SuccessFactors, Workday, Oracle HCM, or equivalent platforms.

Preferred Certifications

  • SAP SuccessFactors Certification
  • Agile / Scrum Certification
  • HR Analytics Certification

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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