Senior Manager - Global Security Operations

What will you be responsible for?

• Leads the Security Operations (including IAM) process delivery function ensuring that services are delivered to required SLA’s whilst maintaining levels of quality and stakeholder satisfaction.
• Manage 24X7 Security Operations Centre (SOC L1). Ensure adequate staffing, seamless delivery of monitoring service & timely response on the incidents.
• Involvement in managing user life cycle and integrating application requirements in a shared services framework focused on provisioning, de-provisioning, entitlements, and role-based access control.
• Oversees processes and resources delivering identity and access services, ensuring the coordination of these teams in overall planning activities, service delivery, and issue resolution.
• Responsible for the development and implementation of operational processes and standards for security incident response and operational security tasks for PSJH System.
• Provide oversight of all aspects of IAM Operations related projects to ensure continuous improvement of processes.
• Serves as a member of the Cybersecurity leadership team providing, expertise and input for decisions relating to security threat and risk management.
• Drive successful delivery and implementation of key enterprise initiatives related to Identity & Access Management Operations.
• Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to Service Level Agreement (SLA)
• Lead the department team in the creation, tracking, and completion of any findings related to identity and access management, Incident Response and Firewall Operations.
• Ensure that the incident response processes are kept up-to date and well-rehearsed during any real cyber-attacks or cyber drill.

What would your work week look like?

• Collaborate with the other security teams to contain and investigate major incidents.
• Perform all tasks required per shift including reporting, monitoring, and turnover logs.
• Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities.
• Manage production issues and incidents and participate in problem and change management forums.
• Supports the operations of a security sub-component. Executes day-to-day operational security components.
• Escalate critical incidents that require management attention in a timely manner and provide timely updates.
• Responsible for hiring, training, and developing staff to ensure the team has both the technical and organizational skills to effectively maintain operations and support as measured by established service levels.

Who are we looking for?

• Bachelor s degree in related filed, to include computer science, or equivalent combination of education and experience
• 12+ years of relevant post-qualification experience, with at least five (6) years in a leadership role & excellent understanding of Identity and Access Management (IAM) managed services delivery & SOC.
• knowledge on Microsoft Azure, Active Directory and multifactor authentication technologies an added advantage.
• Experience in managing security, provisioning of Infrastructure platforms and Enterprise applications experience in IAM products (SailPoint, CyberArk, Okta, MS ENTRA ID etc.)
• Preferred experience or exposure to tools – Sentinel (preferred) Endpoint Detection & Response (Crowd strike preferred) Palo Alto Firewalls, Data Protection etc.
• Preferred CRISC/CISM/CISSP/ITIL/Six Sigma certification.
• Technical leadership skills in security operations, monitoring and event analysis, incident response, email analysis, User Provisioning, Firewall Operations etc.