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Senior Manager - IT Consulting

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Senior Manager - Infrastructure Operations & Engineering (Cloud & On-Prem)

Key Responsibilites

 

 Strategic & Leadership 

  • Act as a trusted advisor to client Infrastructure/Cloud leadership, shaping a multi-year roadmap across cloud engineering, network operations, and infrastructure modernization.
  • Lead and manage multi-disciplinary teams spanning Cloud Engineering and On-Prem Network Operations; build talent, coach leaders, and establish a culture of accountability and continuous improvement.
  • Own service delivery outcomes—availability, performance, security, and SLA compliance—across cloud and network services; drive operational governance for Incident, Problem, Change, and Major Incident management.
  • Partner with client VPs, Directors, and Chief Architects to align architecture standards, reference patterns, and guardrails for cloud and network platforms.
  • Drive transformation initiatives including cloud migration & modernization, landing zone strategy, network modernization (e.g., routing/switching, firewall upgrades, SD-WAN), and platform engineering practices.
  • Champion Infrastructure as Code (IaC) and automation-first operations using tools such as Terraform/ARM/Bicep, CI/CD, and runbook automation to reduce toil and improve reliability.
  • Establish and mature observability and telemetry practices (monitoring, alerting, event correlation, dashboards) to improve proactive detection, MTTR, and service health.
  • Define and govern capacity planning, resilience engineering, and disaster recovery readiness; ensure regular validation and continuous hardening of critical services.
  • Partner with Security and Compliance stakeholders to implement secure-by-design principles, vulnerability remediation, access controls, and audit readiness across cloud and network domains.
  • Manage stakeholder communications with executive presence—translate technical risks and trade-offs into business impact, decisions, and clear action plans.
  • Oversee vendor and partner engagements as needed (tooling, cloud providers, network OEMs/MSPs), ensuring performance, accountability, and value realization.
  • Build KPI-driven operating reviews (weekly/monthly/QBR) with clear metrics, trends, and continuous improvement initiatives tied to outcomes and cost optimization.

Shape 

Shape 

Required Certifications 

  • ITIL v4 Foundation (or higher)
  • Microsoft Azure certification: AZ-104 (Administrator) and/or AZ-305 (Solutions Architect)
  • Networking certification: CCNA / CCNP (or equivalent enterprise networking credential)
  • One of: PMP / PRINCE2 / SAFe (preferred for transformation delivery)

Shape 

Preferred / Differentiators 

  • Hands-on experience with hybrid cloud design patterns, landing zones, identity/network guardrails, and enterprise-scale Azure networking.
  • Strong experience with IaC, Git-based workflows, and CI/CD automation (Azure DevOps / GitHub Actions).
  • Experience implementing observability and event correlation platforms (e.g., Datadog, SolarWinds, ThousandEyes, NetBrain, Dynatrace) and driving SRE practices.
  • Exposure to enterprise architecture and governance frameworks (e.g., TOGAF) and operating model design (CoE / platform teams).

Shape 

The Ideal Candidate 

  • Executive Communicator – able to seamlessly engage with client VPs, Directors, and Chief Architects; translates complex technical topics into crisp, decision-oriented narratives.
  • Pragmatic Transformer – balances modernization ambition with operational rigor; delivers roadmap outcomes while keeping services stable and secure.
  • Natural Influencer – builds trust across cross-functional stakeholders, resolves conflict, and aligns teams to shared outcomes.
  • Excellence-Driven Leader – sets high standards for engineering quality, documentation, automation, and continuous improvement.

 

Professional Experience/Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
  • 15+ years of experience across enterprise infrastructure, cloud engineering, and/or network operations, with significant time in client-facing delivery environments.
  • Proven leadership experience managing and scaling multi-disciplinary engineering and operations teams; demonstrated ability to mentor managers and senior engineers.
  • Strong understanding of enterprise networking (routing/switching, firewalls, SD-WAN) and cloud platform operations, including security, governance, and cost optimization.
  • Track record of leading transformation programs (cloud adoption, modernization, automation, observability) with measurable outcomes in reliability, efficiency, and risk reduction.
  • Exceptional stakeholder management and communication skills; comfortable driving executive-level discussions and aligning multiple workstreams.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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