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Senior Manager - Service Engineering

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

What will you be responsible for?

- The ideal candidate will have a blend of technical skills in development, Infrastructure automation and manage, nurture, and lead an Engineering team.

- Work independently and collaboratively with other teams across Globe to land the common goals while maintaining consistency in results

- Develop a prioritized multi-year roadmap to build an integrated best-in class, automated, centralized, governed, and reliable, cloud first, enterprise voice solution.

- Having experience with innovative mindset in bringing automation in some of the routine Clinical Voice operations focusing on driving higher productivity and efficiency.

- Define and implement policies, processes, and procedures for the governance and management of data.

- Build and maintain strategic partnerships with external relevant partners to advance Providence capabilities and leadership position in healthcare and technology industries. What would your day look like?

- Partner with the Stakeholders and service owners for defining the roadmap for the Voice applications and Infrastructure engineering team

- Manage the Clinical voice services, development, including Product lifecycle, proof of concepts, architect, design, test, deploy and maintenance of the infrastructure

- Design and develop modular, flexible, scalable, secure, reliable and quality solutions that deliver business value through superior user experience. Reuse the components wherever possible and sharing of components across organization Who are we looking for?

- 15+ years of experience in technical leadership, planning, designing, implementing, and delivering large enterprise projects.

- Experience on Azure, O365, Cloud design, VM’s, Database or similar Cloud experience.

- Experience on communications technologies, understanding of Voice & Contact Center applications and operational support methodologies in a DevOps environment of principles, theories and concepts of the TCP/IP protocol suite, LAN/WAN technologies, switching, routing, structured cabling, firewalls, VPNs, VoIP and Telephony technologies

- Experience working in Agile/sprints in a global team setup

- Understanding of principles, theories and concepts of the TCP/IP protocol suite, LAN/WAN technologies, switching, routing, structured cabling, firewalls, VPNs, VoIP and Telephony technologies

- Able to drive advancements i.e. when and how new and emerging technologies would solve a technical problem or enhance operational support services and the delivery of quality services

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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