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Senior Manager - Service Engineering

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Engineering Services and Infrastrcuture (ESI) team provides foundational infrastructure of Cloud Services, Network Connectivity, Data Center Hosting, Voice, Collaboration Applications, and End User Computing enables our caregivers, patients, physicians, and Community Technology partners to achieve our mission. We drive Cloud migrations, Network modernization and infra modernization across the company. 

What will you be responsible for?

Seeking a Senior Manager, End User Computing (Service Engineering) to modernize enterprise-scale endpoint services in Healthcare. Transform traditional EUC into an AI-driven, product-engineered, automation-first model delivering secure clinical workspaces, zero-touch provisioning, persona-based app delivery (e.g., physician, nurse, radiology), and self-service capabilities for clinicians, caregivers, and admins—all while ensuring compliance and seamless digital experiences.

 

What would your day look like?

  • Modernize Application Packaging & Delivery: Establish standardized MSI/MSIX/Intune Win packaging and automate software distribution pipelines to improve quality, consistency, and release velocity
  • Define and deliver the strategy, architecture, and roadmap for Intune, MEMCM, IGEL, Autopilot, and hybrid Azure AD endpoint services, using a product‑centric engineering approach with measurable outcomes.
  • Advance Cloud‑First Device Management: Drive the transition to cloud‑based, zero‑touch provisioning aligned to healthcare personas, strengthening compliance, security baselines, and zero‑trust controls.
  • Modernize Policy Management: Govern GPOs and lead migration to Intune policies, reducing legacy dependencies while improving policy consistency, performance, and security.
  • Enhance Digital Employee Experience: Use Nexthink insights to proactively identify issues, improve stability, and automate remediation to reduce MTTR and operational overhead.
  • Improve Print & IGEL Reliability: Lead engineering for enterprise printing and IGEL environments, focusing on performance, security, and reliability across clinical sites.
  • Scale Automation & AI‑Driven Operations: Build AI‑enabled automation, auto‑remediation, and self‑healing capabilities across devices, applications, and policies.
  • Drive Cross‑Functional Collaboration: Align endpoint engineering with clinical workflows, cloud initiatives, and security priorities, and communicate strategy and outcomes clearly to all stakeholders.

Who are we looking for?

  • 15+ years Endpoint Engineering background with 5+ years leading teams
  • Deep expertise: MEMCM, Intune, GPOs, packaging automation, Nexthink, ControlUp, IGEL, enterprise print management
  • Proven in cloud-first/hybrid Autopilot; self-service endpoint delivery.
  • Advanced PowerShell (modules, REST APIs, frameworks).
  • MSIX packaging, dependency modeling, CI/CD pipelines.
  • Endpoint security/policy design; Azure AD, Conditional Access, Defender
  • Engineering-first mindset, Foster innovation/continuous modernization.
  • Experience working in Agile/sprints in a global team setup
  • Bachelor's Degree in computer science, engineering or similar field

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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