Senior Manager - Software Engineering & Consulting

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

Enterprise Services, our healthcare consulting and services arm, we are delivering complete solutions that modernize and simplify every step in the process of providing excellent healthcare and we are doing it by making sure we are looking at things through the same lens as our customers. We are using the most promising and practical ideas, together with the experience and expertise from people inside the healthcare industry to create things that work for care facilities, for their patients, and to build health for a better world.

What will you be responsible for?

  • Lead the ServiceNow capability and delivery driving high quality outcomes and customer satisfaction
  • Connecting technical roadmaps to measurable outcomes through deep understanding of business and technical goals
  • Responsible for the overall architecture, design, implementation of the ServiceNow application within the enterprise
  • Strong passion for technology and Innovative thinking on envisioning of business and technical roadmaps and delivering end to end solutions which are long-lasting and agile to future needs
  • Inculcate strong engineering and innovation culture within team driven through strong Quality of solution

What would your day look like?

  • Build and lead innovative and inclusive teams driving outcomes through high levels of collaboration
  • Partner with the Delivery Leadership for defining, landing and continuously maturing the ServiceNow capability. 
  • ServiceNow Solution engineering lifecycle including research, proof of concepts, architect, design, develop, test, deploy and maintenance
  • Work and guide the leads on the solution architecture across ServiceNow projects.   
  • Take accountability on designing and delivering modular, flexible, scalable, secure, reliable and quality solutions that deliver business value through superior user experience.
  • Providing creative solutions to resolve business problems, technology issues, process, and people challenge.  Hands-on technical delivery of the ServiceNow technical solutions
  • Drive Innovation and reuse through strong communities.

Who are we looking for?

  • 15+ years of experience in planning, designing, implementing, and delivering large projects spanning multiple engineers
  • Strong management and influencing skills
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable
  • ServiceNow Certifications in all areas are highly desirable
  • Experience in multiple application architectures and supporting technologies
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Bachelor's Degree in Computer Science Engineering or similar

 

Providencene
Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct.
Providence

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.