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Senior Manager - Software Engineering

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

We, at External Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. And we do that by putting the patient and the provider at the center of everything we do. Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of “Health for a better world “

 What will you be responsible for?

As a Senior Technology Manager, you will play a critical role in managing multiple Salesforce teams, ensuring successful project execution, and driving business transformation. You will be responsible for delivering scalable and efficient Salesforce solutions while maintaining strong collaboration with stakeholders. In addition, you would:  

  • Lead and manage multiple teams responsible for delivering high-quality Salesforce solutions across Sales, Service, Marketing, Experience, and Data Clouds. 
  • Provide technical leadership and hands-on expertise in Salesforce architecture, development, and best practices. 
  • Drive innovation by leveraging Einstein AI and analytics to enhance customer experience and business outcomes. 
  • Oversee end-to-end project delivery, ensuring alignment with business objectives, timelines, and quality standards. 
  • Collaborate with business stakeholders to understand requirements, define roadmaps, and deliver scalable and efficient solutions. 
  • Implement governance and best practices to optimize Salesforce implementations, integrations, and security. 
  • Manage Salesforce deployment processes, including GearSet, GitHub, Jenkins, and CI/CD pipelines to ensure efficient and reliable releases.
  • Configure and integrate FormAssembly surveys within Salesforce for enhanced data collection and customer insights. 
  • Ensure compliance with security, scalability, and high-availability standards in Salesforce implementations. 
  • Mentor and guide developers, architects, and administrators, fostering technical excellence and professional growth. 
  • Drive continuous improvement by staying updated with the latest Salesforce features, trends, and best practices.

 

Who are we looking for?

  • 12+ years of experience in Salesforce development, architecture, and solution delivery. 
  • Hands-on experience across Sales, Service, Marketing, Experience, and Data Clouds. 
  • Strong expertise in Einstein AI, analytics, and automation. 
  • Proven track record of leading and managing multiple teams in a fast-paced environment. 
  • Technical and managerial skills to balance solution design, development, and business needs. 
  • Deep understanding of Salesforce integrations, security models, and data architecture. 
  • Proficiency in Salesforce deployment automation using GearSet, GitHub, Jenkins, and CI/CD pipelines. 
  • Experience with FormAssembly for surveys and data collection. 

 

    • Strong experience in stakeholder management, business communication, and strategic planning.
    • Experience working with Agile methodologies, DevOps, and release management. 
    • Excellent problem-solving and decision-making skills with the ability to handle complex technical challenges. 
    • Salesforce architect-level certifications (such as Application Architect, System Architect, or Technical Architect) are a plus.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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