Apply now »

Senior Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Service Now: Sr Manager - Service Engineering

 

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible, and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone - regardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future - today.

 

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington in United States.

 

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stacks spread across Microsoft, Oracle, JAVA, Python, and many new open sources.

 

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

 

Experience 10-12 years

 

Job Description:

The ServiceNow Senior Manager is responsible for leading the strategic vision, development, and implementation of ServiceNow capabilities, services, and solutions within the organization. This role requires a blend of technical expertise, leadership skills, and project management experience to drive innovation and ensure the successful delivery of ServiceNow projects.

Roles and Responsibilities:

  1. Strategic Leadership:
    • Develop and execute the strategic vision for ServiceNow support capabilities, services, and solutions.
    • Collaborate with senior leadership to identify integration opportunities across various business units.
  2. Team Management:
    • Guide, mentor, and grow a high-performing team of ServiceNow business product managers.
    • Foster a collaborative and innovative team environment that encourages continuous learning and improvement.
  3. Development and Maintenance:
    • Oversee the design, development, and deployment of scalable ServiceNow capabilities, services, and solutions.
    • Ensure the reliability, security, and performance of these solutions, enabling seamless integration with existing systems.
  4. Project Management:
    • Manage multiple ServiceNow projects, ensuring they are delivered on time, within scope, and within budget.
    • Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakeholders.
  5. Innovation and Implementation:
    • Stay updated on the latest advancements in ServiceNow technologies, Customer Service Management (CSM), and IT Service Management (ITSM) methodologies.
    • Drive the adoption of best practices across the organization and implement solutions that enhance customer experiences.
  6. Stakeholder Engagement:
    • Partner with cross-functional teams to understand their needs and develop tailored ServiceNow solutions.
    • Present strategies and project updates to executive leadership and key stakeholders.
  7. Governance and Compliance:
    • Ensure all ServiceNow solutions comply with relevant regulations and standards.

Skills:

  • Technical Skills:
    • Proficiency in the ServiceNow platform and related technologies.
    • Strong understanding of AI technologies, ITOM, SPM, EAM, HCLS, CSM, and ITSM methodologies.
  • Leadership Skills:
    • Proven ability to lead and mentor a team.
    • Strong strategic thinking and problem-solving skills.
  • Project Management Skills:
    • Experience in managing multiple ServiceNow projects simultaneously.
    • Ability to establish clear goals, timelines, and deliverables.
  • Communication Skills:
    • Excellent verbal and written communication skills.
    • Ability to present complex information to executive leadership and stakeholders.

Education:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Master's Degree or MBA is preferred.
  • Relevant certifications in ServiceNow or project management (e.g., PMP) are a plus.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »