Job Title: Senior Principal Technical Program Manager - India

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality; compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future today.

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

Providence has recently launched its Global Innovation Center in Hyderabad, India as Global Technology & Engineering Capability Centre looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud. We deliver our vision - “Health for a Better World” by creating health systems of the future, building bridges for healthier communities, and providing clinical excellence by nurturing a spirit of innovation.

About the Role:

We are seeking a dynamic Senior Principal Technical Program Manager to drive the end-to-end provider credentialing capability for large health systems. The ideal candidate will possess deep knowledge of end-to-end provider credentialing operations, regulatory compliance, payer enrollment processes, and program delivery management. 

You will be responsible for setting up the COE for the provider credentialing capability with end-to-end technology solutions.

 Effective executive stakeholder engagement, building roadmaps, influencing the balance of scope-budget-timelines, strategic planning, and demonstrating agile expertise with functional-technical-operational processes are some of the other key capabilities for this role. An ideal candidate will have strong intellectual curiosity along with an optimistic outlook towards challenges.

Responsibilities:

Technology strategy: Define the vision, strategy, and roadmap for the technology solutions in Provider Credentialing. Implement automation and AI-driven solutions to improve credentialing productivity and accuracy.

• Requirements Gathering & Prioritization: Work with stakeholders (HR, recruitment teams, customers, and leadership) to define solution requirements and prioritize features that align with business objectives. Balance short-term deliverables with long-term strategic goals.
• Process Improvement & Transformation: Identify opportunities for workflow optimizations and operation efficiencies.
• Cross-Functional Collaboration: Work closely with engineering, UX/UI, marketing, and customer support teams to ensure timely and high-quality product releases.
• Innovation & Competitive Analysis: Keep a close eye on market trends, competitor offerings, and new technologies.
• Data Analytics & Reporting: Setup a data strategy for ingesting provider data, with data governance and master data management.

Leadership & People Management:

• Team Leadership: Lead and mentor a team of Product Owners, setting clear expectations, guiding them through career development, and fostering a collaborative environment to achieve high-impact results.
• People Development: Provide coaching, growth opportunities, and professional development in the credentialing capability. Exposure to domain trainings across the team.

• Stakeholder Communication: Serve as the primary point of contact for senior leadership, effectively communicating product strategies, progress, and roadmaps. Represent product strategy in leadership meetings.

Metrics & Key Performance Indicators (KPIs):

• Define key metrics for solution performance, including user adoption, engagement, retention, and revenue growth.
• Own the solution success by regularly tracking performance against KPIs and making data-driven decisions to improve product performance.

• Should be a thought leader and drive the technology innovation agenda through collaboration with product development and other stake holders
• The position is based in Hyderabad and requires collaboration with global teams in different time zones.

Who we’re looking for:

• Experience: Minimum 12+ years of experience in product management, with at least 5+ years in leading provider solutions.
• Provider Credentialing Functional Experience: Strong understanding of end-to-end provider credentialing, onboarding, primary source verification, CAQH, NPPES, Privileging & payer rostering and enrollments.
• Technical Understanding: Comfortable working closely with engineering teams on technical solutions and understanding the complexities of building custom portals and integrations within enterprise software environments.
• Agile Methodology: Proficient in Agile methodologies (Scrum, Kanban) and able to manage product backlogs, sprints, and releases effectively.
• Leadership & Mentorship: Proven track record of leading, mentoring, and growing a team of product managers and owners. Able to set vision, align goals, and create pathways for career development.
• Customer & Business Focus: Demonstrated ability to translate customer feedback into product features and strategies. Ability to see the big picture and align product initiatives with overall company objectives.
• Stakeholder Management: Strong communication and interpersonal skills to manage expectations and lead cross-functional teams. Comfortable influencing and collaborating with C-level executives and other key stakeholders.
• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree preferred.

Desired Skills/Experience
 

• Atleast 12+ years of work experience in product development and engineering.
• Experience with Provider Solutions like onboarding, recruiting, credentialing.
• Experience with Engineering and product development.
• Familiarity with cloud-based HR tools and the latest innovations in recruitment technologies.
• Data-driven mindset with proficiency in using analytics tools to monitor and assess product performance.
• Strong problem-solving and conflict-resolution skills in team settings.
• Experience in healthcare domain is good to have.
• Background with Agile, Scrum, lean principles and other software development methodologies 
• Good to have Agile certifications like Certified SAFe Agilist (Scaled Agile)
• 5+ years of program management, product ownership and should be able to communicate with the business and a technical team serving as a liaison connect.
• 5+ years of experience breaking down business requirements into features and solutions in an agile environment
• Comfortable using tools such as Azure DevOPs, GitHub and identify meaningful insights 
• Proven track record of delivering data driven and complex solutions with a customer-first mindset 
• Established background in launching software or services with high degree of proficiency in prototyping, iterative development, understanding of Agile principles