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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 120,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 52 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US. 

Providence India was established to bring to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation for Improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL, Oracle databases.

What will you be responsible for?

  • Management of Compute Infrastructure in OnPrem and Azure and ensure Availability
  • Deploy, Manage & Govern Azure Cloud Infrastructure
  • Automating Cloud Deployments using IaC(Terraform/Biceps/ARM Templates), Confguration Management using Ansible.
  • Ability to analyze, troubleshoot and resolve issues in a timely manner.
  • Good knowledge on Virtualization environment involving VMware/HyperV
  • Building modern solutions in Azure Cloud for Compute space
  • Error resolutions and RCA for Major Incidents
  • Able to present KPIs to stake holders
  • Have a growth mindset and learn and work on technologies including Linux/Windows/Azure Compute
  • Bring Engineering and Automation skillsets
  • Modernize infrastructure using by adapting Service Reliability Engineering principles and DevOps tooling. 
  • Azure Cloud Deployments and Managament using IaC.

What would your day look like?

  • Primarily responsible for managing OnPrem and Azure Hosting Environments.
  • Automate Configuration Management & Drift remediation using Ansible
  • Adapt & Automate Cloud Deployment and operations using Terraform, Azure Pipelines.
  • Working on Incident, Changes, Requests and Engineering Projects
  • Installing Patches, upgrades and monitoring system performance
  • Managing Hypervisor environment in VMWare and HyperV
  • Drive Get Current and Stay Current Initiatives
  • Use Data to identify optimization and modernization opportunities
  • Use automation to enable Self Service capabilities and reducing manual overhead
  • Proficient in Scripting and Automation platforms like Bash/Shell, Ansible etc
  • Drive multiple projects and stakeholder management, reporting & dashboards
  • Document and publish standards and best practices. Maintain document repo.

Who are we looking for?

  • Minimum 4-7 years of experience in managing enterprise Compute- On Prem and Cloud
  • Well versed with Linux/Unix or Windows with Virtualization Experience
  • Must have experience in handling enterprise scale compute environment with exp in troubleshooting, performance tuning skills
  • Must have experience writing scripts in any of BASH/Shell/Powershell or Ansible
  • Must have experience in migrating OnPrem Linux environment to Cloud, preferably Azure
  • Experience in DevOps tools like Terraform, Jenkins, Ansible or Azure DevOps
  • OS design, installation, configuration, and support in an Enterprise environment.
  • Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Experience in troubleshooting, implementing operating systems enhancements to improve reliability and performance.
  • Ability to work in ambiguous work environment with global team setup
  • Experience working in feature crew model, knowledge of Agile framework
  • Ability to learn and adapt to changing landscape and acquire new skills with technology advancement
  • Strong communication skills with excellent interpersonal skills both in written and verbal correspondence


At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

Health is a human right