Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Service Assurance team manages the client laptop, patching policy and O365 collaboration services. We ensure the client laptops are secure, up to date with latest version of OS, software, security patches and policies. We ensure seamless experience to caregivers through automated software deployment and email services.

What will you be responsible for?

  • Install, configure and administer System Center Configurations Manager (SCCM) infrastructure.
  • Configuring security updates patching and policy updates for client devices through SCCM
  • Agent installation, remediation and monitoring the health status.
  • Ensuring client devices are up to date with latest version of security patches and policies.
  • Monitor, report out and define corrective steps to drive security patch compliance on client devices.
  • Packaging software through Admin Studio, completing compatibility assessment, readiness.
  • A growth mindset with the ability to work in a transparent and collaborative manner.
  • Manage/Implement Microsoft Intune environment.
  • Troubleshoot issues related to MS Intune MDM and Autopilot deployments.
  •  Administer and support an enterprise-level Microsoft Intune Autopilot    infrastructure including application deployment and patching.
  • Core understanding and hands-on experience in deploying, configuring and administering an MS Intune – SCCM Co-Management solution for devices.
  • Regularly update/enhance the Autopilot/SCCM infrastructure whenever a feature update is available.
  • Deploying software through Microsoft Intune.
  • Create/manage Active directory group policies.
  • Demonstrating engineering mindset and automating operations tasks using scripting languages such as PowerShell.
  • Documenting and sharing operating processes and procedures.

What would your day look like?

  • Administering System Center Configurations Manager (SCCM).
  • Packaging software through Admin Studio and test deployments.
  • Deploying security policies/software through Microsoft Intune.
  • Configure/schedule client laptop security patching.
  • Create scripts (PowerShell, VB, Batch).
  • Monitor, report out to management various security patching related KPI’s and prepare and execute corrective action plans to meet KPI’s.

Who are we looking for?

  • Minimum 3-5 years of experience in SCCM and Patch management
  • Experience with SCCM, PowerShell scripting and Azure update management  

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.