Senior Service Engineer
Organization Background:
The Service Assurance team manages the client laptop, patching policy and O365 collaboration services. We ensure the client laptops are secure, up to date with latest version of OS, software, security patches and policies. We ensure seamless experience to caregivers through automated software deployment and email services.
What will you be responsible for?
- Install, configure and administer System Center Configurations Manager (SCCM) infrastructure.
- Configuring security updates patching and policy updates for client devices through SCCM
- Agent installation, remediation and monitoring the health status.
- Ensuring client devices are up to date with latest version of security patches and policies.
- Monitor, report out and define corrective steps to drive security patch compliance on client devices.
- Packaging software through Admin Studio, completing compatibility assessment, readiness.
- A growth mindset with the ability to work in a transparent and collaborative manner.
- Manage/Implement Microsoft Intune environment.
- Troubleshoot issues related to MS Intune MDM and Autopilot deployments.
- Administer and support an enterprise-level Microsoft Intune Autopilot infrastructure including application deployment and patching.
- Core understanding and hands-on experience in deploying, configuring and administering an MS Intune – SCCM Co-Management solution for devices.
- Regularly update/enhance the Autopilot/SCCM infrastructure whenever a feature update is available.
- Deploying software through Microsoft Intune.
- Create/manage Active directory group policies.
- Demonstrating engineering mindset and automating operations tasks using scripting languages such as PowerShell.
- Documenting and sharing operating processes and procedures.
What would your day look like?
- Administering System Center Configurations Manager (SCCM).
- Packaging software through Admin Studio and test deployments.
- Deploying security policies/software through Microsoft Intune.
- Configure/schedule client laptop security patching.
- Create scripts (PowerShell, VB, Batch).
- Monitor, report out to management various security patching related KPI’s and prepare and execute corrective action plans to meet KPI’s.
Who are we looking for?
- Minimum 3-5 years of experience in SCCM and Patch management
- Experience with SCCM, PowerShell scripting and Azure update management