Senior Service Engineer
Organization Background:
The Service Engineering team manages the client laptop, Application Packaging, Deployments and SCCM Management. We ensure the client laptops are secure, up to date with latest version of OS, software, security patches and policies. We ensure seamless experience to caregivers through automated software deployment and email services.
What will you be responsible for?
- Workstation OS - Strong experience with the management and optimization of Windows 10. Familiarity with macOS is a plus.
- Application Packaging - Experience in terms of building the applications as part of MSI, MST using Flexera Admin Studio or PSADT (PowerShell Deployment Toolkit). Having exposure on packaging applications using tools such MS Intune and JAMF will be an added advantage for this role.
- Desktop Management Systems - Experience with building and managing desktop management infrastructure using tools such as MECM, MS Intune, Core Management, Autopilot, Azure.
- Mobile Device Management Need experience in terms of managing mobile devices Android, Windows, Apple using varies management tools such as Intune, AirWatch, JAMF etc.
- Scripting - Strong scripting skills in VBScript, batch and PowerShell required, with advanced knowledge of PowerShell for management and automation a big plus. Should be comfortable performing tasks from the command line.
What would your day look like?
- Administrating System Center Configurations Manager (SCCM)
- Packaging software through Admin Studio,PSADT and test deployments
- Deploying security policies/software through SCCM & Microsoft Intune
- Write scripts (PowerShell, VB, Batch)
- Monitor, report out to management various security patching related KPI’s and prepare and execute corrective action plans to meet KPI’s
Who we are looking for?
- Minimum 3-5 years of experience in SCCM, Software Distribution, Image Management and Patch management.
- Experience with SCCM, PowerShell scripting and Azure update management
- 3-5 years of experience with software packaging / Admin Studio / Microsoft Intune, PSADT, MAC Packaging JAMF.
- 2-4 years of experience working in cloud technologies such as Intune .Azure/AWS/Google cloud service
- Ability to troubleshoot technical problems, demonstrate problem solving
- Ability to effectively communicate and excellent interpersonal skills
- Experience working in Agile/sprints in a global team setup
- Bachelor’s Degree in Computer Science, Business Management, or IS