Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Service Engineering team manages the client laptop, Application Packaging, Deployments and SCCM Management. We ensure the client laptops are secure, up to date with latest version of OS, software, security patches and policies. We ensure seamless experience to caregivers through automated software deployment and email services.

What will you be responsible for?

  • Workstation OS - Strong experience with the management and optimization of Windows 10. Familiarity with macOS is a plus.
  • Application Packaging - Experience in terms of building the applications as part of MSI, MST using Flexera Admin Studio or PSADT (PowerShell Deployment Toolkit). Having exposure on packaging applications using tools such MS Intune and JAMF will be an added advantage for this role.
  • Desktop Management Systems - Experience with building and managing desktop management infrastructure using tools such as MECM, MS Intune, Core Management, Autopilot, Azure.
  • Mobile Device Management Need experience in terms of managing mobile devices Android, Windows, Apple using varies management tools such as Intune, AirWatch, JAMF etc.
  • Scripting - Strong scripting skills in VBScript, batch and PowerShell required, with advanced knowledge of PowerShell for management and automation a big plus. Should be comfortable performing tasks from the command line.

What would your day look like?

  • Administrating System Center Configurations Manager (SCCM)
  • Packaging software through Admin Studio,PSADT and test deployments
  • Deploying security policies/software through SCCM & Microsoft Intune
  • Write scripts (PowerShell, VB, Batch)
  • Monitor, report out to management various security patching related KPI’s and prepare and execute corrective action plans to meet KPI’s

Who we are looking for?

  • Minimum 3-5 years of experience in SCCM, Software Distribution, Image Management and Patch management.
  • Experience with SCCM, PowerShell scripting and Azure update management  
  • 3-5 years of experience with software packaging / Admin Studio / Microsoft Intune, PSADT, MAC Packaging JAMF.
  • 2-4 years of experience working in cloud technologies such as  Intune .Azure/AWS/Google cloud service
  • Ability to troubleshoot technical problems, demonstrate problem solving
  • Ability to effectively communicate and excellent interpersonal skills
  • Experience working in Agile/sprints in a global team setup
  • Bachelor’s Degree in Computer Science, Business Management, or IS

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.