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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

 

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL, Oracle databases. Advocate information services, vulnerability management, Backup , sotrage, cybersecurity, Data engineering , Power Bi

 

What will you be responsible for?

 

Implementation/Administration:

Install, configure, and manage IBM Spectrum Protect/Plus server and clients.

Administer the Cohesity backup and recovery solution, which includes data protection, backup policies, and recovery operations.

Daily Monitoring, Reporting and Troubleshooting for entire backups estate.

Manage and maintain agreed SLAs for backup and recovery.

Define and manage storage devices, storage pools, and volumes.

Develop and implement data backup, archive, and space-management policies and schedules.

Perform initial performance tuning and ongoing optimization of the system.

Conduct problem determination and root cause analysis.

Implement and manage disaster recovery solutions.

Install and configure the Operations Center for centralized management.

Set up client-side deduplication, encryption, and compression to optimize storage.

Manage data replication and synchronization across different environments.

Document the SP and SPP environment and maintain operational procedures.

Develop and implement data backup and recovery strategies and procedures to safeguard critical information.

Experience supporting a storage infrastructure in Windows and Linux Server environments.

Experience with Cohesity clusters would be a huge plus.

Maintain documentation related to backup and storage processes, configurations, and procedures.

Generate reports to track backup success rates, storage usage, and other relevant metrics.

Troubleshoot issues related to backup and storage, resolve technical problems, and provide support to end-users as needed.

 

Disaster Recovery & Security:

Regularly schedule and perform backups of essential data to prevent data loss in case of system failures, disasters, or accidental deletions.

Test backup and recovery procedures to ensure they are effective and efficient.

Ensure the security of stored data through encryption, access controls, and user authentication.

Implement security best practices to protect data from unauthorized access, data breaches, and cyber threats.

Define data retention policies and oversee the deletion or archiving of data as required by legal and regulatory requirements.

Create backup and retention policies within Cohesity to automate data protection tasks.

Integrate Cohesity with existing storage and virtualization systems to provide comprehensive data management and protection.

Working knowledge of Virtualization technologies and disaster recovery strategies.

Practical knowledge of SSL Certificates

Ensure that the backup and storage systems adhere to industry and regulatory compliance standards.

Participate in audits and provide necessary documentation to demonstrate compliance.

 

What would your week look like?

 

As a Backup & Recovery Specialist, you will be responsible for the planning, implementation, and management of our data protection solutions using IBM Spectrum Protect(SP), Spectrum Protect Plus(SPP) & Defender (Cohesity). You will ensure the security and integrity of our data backups, archives, and recovery processes.

 

Who we are looking for?

 

Bachelor’s degree in Computer Science, Information Technology, or related field.

Proven experience with IBM Spectrum Protect/Plus & Cohesity.

Strong understanding of backup, archive, and storage concepts.

Experience with virtual environments, databases, and mail systems.

Excellent problem-solving and analytical skills.

Ability to work independently and as part of a team.

Strong communication and documentation skills.

 

Certifications:

 

IBM Certified Deployment Professional – Spectrum Protect V8.1.12 or higher is preferred.

Cohesity Data Protection Associate/Data Security Professional Certificate is preferred.

 

Providence is proud to be an Equal Opportunity Employer. We appreciate differences related to the factors including but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

 

Health is a human right

 

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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