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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Network and Cloud Engineering and Ops team drives cloud operations, engineering and OnPrem hosting, LAN/WAN management, for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Network & Cloud Services.

What will you be responsible for?

  • Design, implement and manage enterprise level network solutions including routing and switching.
  • Configure and maintain SD-WAN solutions to ensure optimized and secure WAN connectivity.
  • Deploy, manage and operate load balancing strategies to distribute traffic efficiently and ensure high availability of applications.
  • Integrate and manage network solutions within Microsoft azure, including virtual networks, VPN's and express route.
  • Manage and Troubleshoot firewalls.

How would your day look like?

  • Write and maintain python scripts for network automation, monitoring and performance optimization.
  • Troubleshoot network issues and ensure quick resolution of outages and performance degradations.
  • Collaborate with security teams to ensure compliance with security protocols and standards.
  • Monitor network performance and identify areas for improvement, ensuring network uptime and reliability.
  • Document network configurations, diagrams, processes and troubleshooting procedures.
  • Work on incidents and provide timely resolution within SLA.

Who are we looking for?

3-5 years’ experience in network technologies with strong expertise in routing and switching
Hands on experience on SD-WAN technologies. (Silver-Peaks is an added advantage)
Proficiency in configuring and managing load balancing solutions (NetScaler is an added advantage)
Working knowledge on Azure Networking(Virtual networks, NSG's, VPN's, EXPRESSROUTE etc.)
Python scripting skills for automating network configurations and monitoring.
Experience with network monitoring tools and technologies(SolarWinds is an added advantage)
Understanding of firewall and security principles
Strong troubleshooting skills and ability to resolve complex network issues.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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