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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

What will you be responsible for?

  • Manage Azure Cloud and OnPrem Windows environment.
  • Deliver best Practices around provisioning, operations and management of Azure cloud environment
  • Work on building and maintaining Ent Virtualization environment OnPrem with VMWare and HyperV
  • Work on complex environment consisting of Windows and Linux machines
  • Error resolutions and RCA for Major Incidents
  • Able to present KPIs to stake holders
  • Bring Engineering and Automation skillsets to reduce manual churn and improve availability

What would your day look like?

  • Primarily responsible for managing OnPrem and Azure Windows environment
  • Working on Incident, Changes, Requests and Engineering Projects
  • Managing Hypervisor environment in VMWare and HyperV
  • Ability to perform Root cause Analysis for MI’s hitting compute space
  • Drive Get Current and Stay Current Initiatives for greater Compliance
  • Use Data to identify optimization and modernization opportunities and run it as project.
  • Use automation to enable Self Service capabilities and reducing manual overhead
  • Proficient in Scripting and Automation platforms like PowerShell, Python, Ansible etc
  • Drive multiple projects and stakeholder management, reporting & dashboards

Who are we looking for?

  • 4-7 years of experience in managing enterprise OnPrem and Cloud Infra
  • Well versed with Windows and VMWare/HyperV Administration.
  • Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations
  • Experience on Azure Runbooks, functions, LA, Logic Apps, Logic monitoring etc
  • Experience in automating daily tasks utilizing any of the scripting languages like bash, JSON, Python, PowerShell.
  • OS design, installation, configuration, and support in an Enterprise environment.
  • Troubleshoot, maintain integrity and implement operating systems enhancements to improve reliability and performance.
  • Ability to work in ambiguous work environment with global team setup
  • Experience working in feature crew model, knowledge of Agile framework
  • Ability to learn and adapt to changing landscape and acquire new skills with technology advancement
  • Strong communication skills with excellent interpersonal skills both in written and verbal correspondence

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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