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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

The Service Integration Engineering team leads the development and standardization of new platforms, technologies, and services for our Epic Electronic Medical Record Infrastructure and Citrix Virtual Application and Desktop delivery teams. This encompasses deployments across both on-premises and a growing Azure cloud ecosystem. The solutions we develop and standardize are core in the delivery of many of our Clinical and Revenue Cycle applications. Our areas of focus include leading adoption of Cloud (IaaS/PaaS/SaaS) services, testing and exploring new platform standards, internal tool development, Automation, and Infrastructure as Code (IaC), We leverage our expertise in these areas to accelerate adoption in these areas across our broader Epic Infrastructure and Citrix/VDI teams.

 

What will you be responsible for?

•             Review and provide recommendations for operational and strategic initiatives for application and desktop virtualization (VDI).

•             Responsible for identifying and solving technical issues related to the Citrix DaaS solution, which, in addition to Citrix Virtual Apps and Desktops can include OS level troubleshooting, webserver, database server, applications server, DNS, or other software issues.

•             Highly proficient with Virtual Apps & Desktop, Citrix Cloud, their respective obsolete versions, and infrastructure components including expertise in Azure Cloud.

•             Support, upgrade, and maintain the following components -

o             Citrix DaaS, Virtual Apps & Desktop, Citrix Storefront and NetScaler

o             Image management via Citrix PVS, MCS.

o             Profile Solutions including Citrix UPM, TS Profiles and FSLogix.

o             Citrix Monitoring via SCOM, Citrix Director, Azure Monitor and Control UP.

o             Citrix licensing, RDS Licensing, etc.

o             Infrastructure platforms including Storages, Compute and Network hosted on VMware and Azure.

•             Expertise on Microsoft Windows platforms, Active Directory, DNS and GPO.

•             Strong knowledge of Citrix ADC/NetScaler Secure Gateway, SSO, etc.

•             Advanced level knowledge on PowerShell scripting, automations, and self-healings.

•             Participate in on-call rotations and weekend support during major incidents and maintenance activities.

 

Who are we looking for?

•             3-7 years of experience with Citrix/VMware/Microsoft Desktop and Application Virtualization technologies such as Citrix Virtual Apps and Desktops, VMware Horizon, or Microsoft Azure Virtual Desktop.

•             Must have delivery experience in leading large enterprise development projects with a product development background.

•             Proven ability to diagnose and troubleshoot technical issues required, to make decisions and perform complex problem-solving activities under pressure.

•             Must have understanding on Cloud Strategy, Infrastructure as a code.

•             Must have delivery experience in leading large enterprise development projects with a product development background.

•             Strong knowledge and experience of leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS.

•             Start-up mindset: take ownership of assigned environments, operations, and initiatives, and look for ways to continually improve user experience.

•             Experience with Architecture Diagrams (HLD, LLD), documenting SOPs and Runbooks.

•             Bachelor’s degree in computer engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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