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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description

 

The ServiceNow Developer resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects.

 

Experience 3-5 years.

 

Responsibilities

  • Evaluate, troubleshoot, and perform root-cause analysis for production issues and system failures. Determine corrective action and improvements to prevent recurrence. Provide implementation/production support, as required.
  • User Profile Management, Integration Management, Disaster Recovery, Instance cloning and upgrade activities and Environment Management
  • Execute the creation of low-level design documents (including code samples/outlines) and detailed engineering specifications based on complex business, user, and non-functional (e.g. performance, reliability, balance, and controls) requirements.
  • Write ServiceNow client, server scripts, REST integrations, and scoped applications that adhere to standards, procedures, and techniques.
  • Maintain integrity of existing program logic according to specifications.

 

Skills

  • 4+ years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform.
  • Development experience with JavaScript, AngularJS, HTML, CSS and XML.
  • Experience with Now Platform features UI Builder, Flow Designer, and Integration Hub
  • Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Portal,  Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management
  • Strong working experience on Integrations with various products
  • Excellent oral and written communication skills, including the ability to communicate detailed and complex information to others.
  • ServiceNow Administrator Certification Mandatory
  • Any ServiceNow Developer Certification preferred
  • ITIL Foundations 3 or higher preferred
  • Good to have Angular JS

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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