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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Position Overview

We are seeking a highly skilled and experienced ServiceNow SPM/PPM Specialist to join our dynamic team. This role involves managing and optimizing our ServiceNow Strategic Portfolio Management and Project Portfolio Management solutions to ensure the successful delivery of projects and strategic initiatives.

Key Responsibilities

  • Administer and configure ServiceNow SPM and PPM modules to align with organizational objectives.
  • Develop and implement workflows, dashboards, and reports to track project performance and portfolio health.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.
  • Provide training and support to end-users to ensure effective utilization of the ServiceNow platform.
  • Identify opportunities for process improvements and recommend best practices in project and portfolio management.
  • Monitor and maintain the integrity of the ServiceNow database and ensure data accuracy.
  • Stay updated with the latest ServiceNow features and enhancements to leverage new functionalities for business benefit.

Qualifications

  • Bachelor’s degree in Information Technology, Business Administration, or a related field.
  • Minimum of 3-5 years of experience working with ServiceNow SPM/PPM modules.
  • Strong understanding of project management principles and methodologies.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills to interact with all levels of the organization.
  • ServiceNow certification(s) in SPM/PPM or related areas is a plus.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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